Field Service Technician - Flexibles

Saige Partners•Charlotte, NC

8d•Remote

About The Position

The Field Technical Engineer for the Flexibles Division serves as a key technical contact between customers’ production teams and the company. The role is responsible for qualification and technical service activities at assigned accounts, partnering closely with the Commercial and Account Development teams to develop and commercialize packaging solutions that are cost-effective, product-safety compliant, sustainable, and responsive to customer needs. The position supports customer trials to qualify flexible packaging structures, drive cost savings, and improve product performance. It translates customer requirements for internal technical personnel, helps establish specifications and manufacturing instructions, defines project success criteria, evaluates data, makes technical recommendations, and manages fast-paced, high-visibility projects. The technician provides routine technical service at customer accounts, including production-floor visits to build relationships and optimize processes related to film use. The role also responds to customer issues, including material placed in quarantine, and works with customers to identify acceptable operating conditions while maintaining their quality standards. The position prepares accurate, professional customer-visit reports, distinguishing confidential internal information from content suitable for customer sharing. It develops expertise in customer packaging equipment through training, industry events, and relationships with equipment vendors, becoming an internal subject matter expert in equipment operation and optimization. Domestic and international travel is required to manufacturing plants, suppliers, customers, conferences, and other innovation partners. This is a remote position in the EST or CST time zone. The position is described as a progression role, with level determined by candidate experience and business needs.

Requirements

Knowledge of or experience with equipment used in food packaging, retail confection, bakery, snack, coffee, frozen food, beverage, hot fill, retort, portion control lidding, perimeter-of-the-store, or personal care markets.
At least 5 years of experience in flexible packaging equipment service or technical support, including maintenance or operation of equipment used for forming packages.
Solid mechanical and hands-on abilities, with an understanding of how equipment components interact.
General understanding of materials used in flexible packaging products.

Responsibilities

Work with the Commercial Team and Account Development Team to identify and commercialize flexible packaging opportunities at targeted accounts.
Support customer trials to qualify new flexible packaging structures, achieve cost savings, and improve product performance.
Translate customer requirements to internal technical personnel to develop product specifications and manufacturing instructions.
Define project success criteria, evaluate results using data and experience, make technical recommendations, and manage projects.
Visit key customer accounts and production floors to provide technical service, build relationships, and optimize film-use processes.
Build and maintain relationships with customer operational and maintenance departments and contacts across customer organizations.
Respond to customer needs through verbal, written, and in-person support, including issues involving quarantined material.
Work with customers to identify acceptable operating conditions for consuming quarantined material while maintaining standard quality levels.
Prepare accurate, professional call reports, separating confidential internal information from material suitable for customer sharing.
Learn customer packaging equipment through training, industry experts, trade shows, and equipment-vendor relationships.
Become the internal subject matter expert on packaging equipment operation and optimization.
Travel domestically and internationally to manufacturing plants, suppliers, customers, conferences, and innovation partners.
Maintain complete and accurate work records and call reports.