Field Service Technician

Bray & Scarff•Sterling, VA

27d•$24 - $33

About The Position

The Field Service Technician diagnoses and repairs major household appliances in customers’ homes, providing exceptional customer service and completing repairs safely, accurately, and efficiently across multiple appliance categories. The role supports first-call completion and service quality by documenting work, maintaining truck stock, communicating repair needs, and following established procedures. Work is performed in customer homes, warehouses, and occasionally in shop settings. The technician regularly encounters electrical components, moving parts, and tools in a fast-paced environment with time-sensitive repair expectations. The position involves frequent interaction with customers, technicians, dispatch, parts teams, and leadership, and requires flexibility as schedules and repair needs change throughout the day.

Requirements

Ability to read wiring diagrams, schematics, and manufacturer documentation.
Strong troubleshooting skills for electrical, mechanical, and diagnostic issues.
Strong communication and customer service skills.
Ability to work independently and manage a daily route.
Valid driver's license with a clean driving record.
Ability to use hand tools, power tools, meters, and diagnostic equipment.
Ability to lift and maneuver large household appliances using proper equipment.
Ability to work in confined spaces, kneel, bend, and carry tools or parts.
Ability to work inside customer homes in varying conditions.
Ability to drive for extended periods throughout the workday.

Nice To Haves

One or more years of appliance repair experience or experience in a related technical field.
Experience with sealed systems.
EPA Type 1 or Universal Certification.

Responsibilities

Diagnose and repair major household appliances in customer homes.
Review service orders, technical bulletins, wiring diagrams, and manuals to complete accurate repairs.
Clearly explain findings, repair needs, parts requirements, and timelines to customers.
Document work performed, parts used, and notes in company systems.
Maintain accurate truck stock and complete daily inventory checks.
Request parts through proper channels and coordinate with Parts and Dispatch teams.
Maintain and safely use tools and equipment.
Install parts as required by repairs.
Collect payments or signatures when applicable.
Follow safety procedures, workmanship standards, and company policies.
Represent the company professionally in customer homes.
Operate company vehicles safely and follow driving and safety policies.
Communicate cosmetic or mechanical concerns about company-provided vehicles to Fleet Management.
Participate in ongoing training to maintain and improve technical skills.
Perform additional duties as assigned.