Field Service Technician, Night Shift - Knightdale, NC

Rivian•Knightdale, NC

About The Position

Rivian is hiring an emerging-to-mid-level Field Service Technician to support electric vehicle repairs, inspections, and field service operations while developing technical skills under the mentorship of senior technicians and leadership. The role is primarily based at a local service center, with potential work at remote locations, on mobile service routes, or at production facilities as business needs evolve. The technician is expected to deliver a strong customer experience, follow repair and safety procedures, document work carefully, and build expertise through training and hands-on experience.

Requirements

Be at least 21 years old.
Have a valid driver’s license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
Be available for a standard 40-hour workweek, with potential weekend, holiday, early morning, evening, or overnight shifts based on business needs.
Be flexible to travel to regional locations or production facilities as needed.
Be proficient with laptops and computers in Windows or Mac environments and with work order management systems.
Demonstrate eagerness to learn, strong organizational and time-management skills, and attention to detail.
Be able to sit, stand, walk, bend, kneel, reach, and lift up to 50 pounds.
Have foundational knowledge of basic electricity, including awareness of high-voltage and low-voltage systems; basic circuit measurement tools such as a DVOM; and introductory electrical schematic reading.
Have familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
Have a basic understanding of diagnostic workflows and troubleshooting under guidance.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Ability to drive a non-commercial truck and trailer.
Graduation from an accredited automotive repair school or program.
0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates are welcome.
Basic exposure to electric vehicle or hybrid frameworks.
Experience working in a fast-paced startup environment.

Responsibilities

Perform or assist with vehicle diagnosis, repairs, installations, and inspections at service centers, on mobile routes, or at remote locations.
Learn Rivian’s product line, EV framework, tools, and accessories while building peer relationships and working under senior technician mentorship.
Use available technical resources and follow repair procedures efficiently while maintaining quality and safety.
Conduct post-repair road tests to verify repair quality and vehicle operational safety.
Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order and expense reporting.
Maintain detailed technical notes and documentation for completed and in-process repairs.
Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities and outreach events.
Identify opportunities to improve processes, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
Participate in required training, keep technical skills current, and maintain high-quality work with increasing independence.

Benefits

Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
Potential eligibility to participate in Rivian’s 401(k) Plan
Potential eligibility to participate in Rivian’s Employee Stock Purchase Program
Potential eligibility for an annual performance bonus