Sr. Field Service Technician - Knightdale, NC

Rivian•Knightdale, NC

About The Position

Rivian is seeking an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role calls for an adaptable, team-oriented leader who can drive continuous improvement, mentor junior team members, and solve complex diagnostic challenges in a fast-paced environment. The position is based primarily at a service center, but may also involve remote work, travel to remote locations, or support at production plants as business needs require. Candidates will be evaluated on advanced technical skills and leadership capabilities. The successful candidate will conduct advanced vehicle diagnostics, repairs, installations, and inspections; provide diagnostic guidance and remote troubleshooting; use specialized tools to resolve electrical, high-voltage, and network faults; and uphold repair quality and standardized processes. The role also includes parts operations, technical documentation and root-cause analysis, mentoring, and professional engagement with customers, suppliers, and internal teams. The position requires availability for a standard 40-hour workweek, with weekends, holidays, and early, evening, or overnight shifts as needed. Regional travel or travel to production plants may be required. The stated pay range for North Carolina applicants is $30.00 to $57.49 per hour. The candidate may be eligible for an annual performance bonus. Rivian offers a benefits package to eligible full-time and part-time employees, including paid vacation, paid sick leave, insurance benefits, and potential participation in its 401(k) Plan and Employee Stock Purchase Program.

Requirements

Minimum age of 21 years.
Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including weekends, holidays, early morning, evening, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows/Mac environments, work order management systems, and specialized engineering or diagnostic documentation systems.
Physical capability to sit, stand, bend, kneel, and lift up to 50 lbs.
State mechanic certifications where required by jurisdiction.
Extensive bumper-to-bumper diagnostic experience and 5 to 8+ years of automotive repair experience preferred.
3 to 8+ years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostic work.
Deep understanding of high-voltage architecture, High-Voltage Interlock Loops (HVIL), charging isolation, and safe power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN bus communication, electrical schematics, and precise wiring harness repairs.
Mastery of chassis service, including alignments and braking systems, and advanced diagnosis of vehicle dynamics, including ABS, traction control, power steering, and NVH concerns.
Comprehensive knowledge of HVAC systems, coolant drain/fill operations, A/C machine use, 609 refrigerant certification, and complex thermal-management diagnostics.
Proficiency in ADAS calibration and replacement or adjustment of sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
Demonstrated background in continuous improvement, process standardization, and escalation management.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections in service centers and field settings, including customer sites, mobile routes, and remote locations.
Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
Conduct thorough road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Produce high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
Interact professionally with customers, suppliers, and internal teams during escalation resolutions or mobile outreach events.

Benefits

Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
Potential eligibility to participate in Rivian’s 401(k) Plan
Potential eligibility to participate in Rivian’s Employee Stock Purchase Program
Potential eligibility for an annual performance bonus