Field Service Technician - Tractor

Altorfer•Mokena, IL

22d•Onsite

About The Position

The Field Service Technician performs field service repairs and preventive maintenance while providing superior customer service and representing Altorfer’s professional image and company values. The technician works in the field, shop, and at customer jobsites, and travels between locations. This role involves mechanical work, equipment troubleshooting, maintaining tools and equipment, completing service paperwork, and coordinating with customers, dispatchers, and office personnel. The technician must work safely, efficiently, and independently, and maintain a high level of customer satisfaction. The position is scheduled Monday through Friday, 6:30 a.m. to 3:00 p.m., with overtime or after-hours support as needed. Altorfer lists pay of $55.80–$58.80 per hour and offers employer-funded union healthcare and pension, paid holidays, three paid personal days, paid funeral leave, vacation after one year of full-time employment, education assistance, and tool insurance.

Requirements

High school diploma or equivalent.
At least 7 years of heavy equipment experience.
Must maintain a Class B CDL or greater.
Ability to perform high-quality repairs efficiently and keep the work area clean while working in the field.
Ability to work independently and manage time appropriately.
Ability to find information using available resources when written documentation is unavailable, make sound decisions, and follow directions.
Effective communication with customers and office personnel.
Good organizational skills and ability to write technical reports.
Intermediate keyboarding skills and basic knowledge of office software; MS Word preferred.
Ability to carry, bend, and lift up to 75 pounds on a continuous basis.
Ability to work in all environmental conditions and varying schedules and hours as needed.
Ability to travel between locations.

Nice To Haves

Completion of an accredited college or specialized schooling course.

Responsibilities

Follow company safety procedures and processes.
Complete service reports, inspection checklists, timecards, and other paperwork within department guidelines and before moving on to the next job.
Communicate additional time needed to complete tasks to the dispatcher.
Use SIS, ET, parts and service manuals, and other resources to perform work.
Segment jobs appropriately and order parts; return unneeded parts promptly after job completion.
Complete warranty documentation and submit follow-up forms on time.
Communicate job status effectively to customers and office personnel.
Work efficiently at customer jobsites, in the shop, and while traveling to locations.
Troubleshoot electrical, hydraulic, and powertrain systems using prescribed tools, guidelines, and documentation.
Maintain personal and company-provided tools, equipment, and service vehicle.
Arrange special parts as needed to reduce equipment downtime.
Perform mechanical work related to the department’s business.
Keep current with industry standards and requirements.
Maintain customer satisfaction through a strong work ethic, neat appearance, and good communication.
Take full ownership of jobs and use safe working practices.
Maintain a Class B CDL or greater.