Field Service Technician

Secur-Serv•Philadelphia, PA

27d

About The Position

Secur-Serv is a managed services provider of IT, print, and hardware services, with security at the core of its services. The company provides nationwide on-site service to businesses throughout the continental United States and Canada. Field Service Technicians use their technical knowledge and experience to solve problems for customers in industries including banking, education, logistics, manufacturing, medical, retail, and others. The role involves installing, troubleshooting, diagnosing, and repairing a range of hardware, including printers, cash recyclers, document finishing equipment, office equipment, servers, PCs, and data communications equipment. Technicians travel to customer locations in a company vehicle and may support other territories as needed. The role includes overnight travel of 5–10%.

Requirements

Two or more years of related experience and/or training.
Ability to successfully attend training at headquarters and/or outside schools to keep abreast of new technology and hardware product developments.
Valid and current state driver’s license.
Self-motivated and able to work effectively under minimal supervision.
Ability to diagnose equipment operational errors and product failures.
Ability to problem-solve, think analytically, and pay attention to detail.
Good verbal communication skills for interacting with customers.
Able to meet the stated physical requirements for up to eight hours per day.
Able to travel overnight 5–10%.

Nice To Haves

Associate degree (AA) or equivalent from a two-year college or technical school.

Responsibilities

Travel to customer locations in a company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements.
Manage preventive maintenance schedules in a timely and efficient manner.
Assist other territories and technicians as needed, including travel to other metropolitan areas.
Take ownership of meeting customers’ business needs.
Coordinate activities and seek assistance from technical support when appropriate.
Provide updates, status, and completion information to managers, sales, technical support, the call center, and customers through voicemail, a wireless call processing system, or in-person communication.
Manage parts inventory in accordance with established guidelines.
Submit required paperwork in a timely, efficient, and complete manner.
May train new technicians on the job.

Benefits

Company car available for personal use.
Paid training.
Medical plan options, including copay and HSA plans with employer contributions to HSA accounts.
Dental insurance.
Vision insurance.
Company-paid life insurance.
Company-paid short- and long-term disability coverage.
401(k) savings plan with company match; vesting begins on the first day of eligibility.
Wellness program with the opportunity to earn a discount on health insurance premiums.
Tuition reimbursement up to $5,250.
Company-paid LinkedIn Learning subscription or certification programs.
Professional and personal growth support, including internal and external training and career-path development.