Field Service Technician Coffee/Espresso Machines and Combi-Ovens

Smart Care Equipment Solutions•Dallas, TX

15d

About The Position

Turbo Technicians, LLC., a Smart Care company, is a fast-growing nationwide service company specializing in rapid-cook technology. The company is seeking a skilled technician in Dallas, Texas, and the surrounding area. The position services commercial coffee and espresso machines as well as TurboChef and combi-ovens. Turbo Technicians is an authorized service agent for TurboChef and repairs all lines of its original equipment manufacturer equipment. The technician provides reactive 24-hour service, troubleshoots and diagnoses equipment issues, and performs repairs, installations, removals, preventive maintenance, and cleaning. The role also involves coordinating repair parts, maintaining inventory and accurate service documentation, and communicating with dispatch, management, warehouse, and technician teams. Technicians are expected to deliver professional customer service and keep their service vehicle and appearance clean and professional.

Requirements

Ability to troubleshoot, test, repair, and service technical equipment.
Knowledge of basic electricity, including amperage, voltage, and resistance.
Ability to read basic equipment schematics and understand, read, and use a multimeter.
Ability to work flexible shifts.
Familiarity with basic tools and a multimeter.
Basic understanding and skill set in MS Office.
Valid driver's license.
Organizational skills, attention to detail, and a sense of urgency in responsiveness.
Ability to adapt to the workplace environment and organizational change.
Reliability, dependability, punctuality, good attendance, and conscientiousness about product performance.
Ability to lift and move heavy restaurant equipment when needed.

Nice To Haves

Aptitude in technical trades.
Background in field service or restaurant equipment.

Responsibilities

Deliver professional, courteous service and strive to provide customers with the highest-value service.
Provide reactive 24-hour service, including equipment troubleshooting, diagnosis, repair, and resolution.
Perform timely repairs, installations, and removals of commercial restaurant equipment.
Perform scheduled preventive maintenance and equipment cleaning.
Order and schedule delivery of repair parts and maintain inventory.
Accurately record and complete work orders in accordance with company policy and maintain accurate documentation.
Interact effectively with internal dispatch, management, warehouse, and technician teams.
Maintain a professional, clean appearance and keep the service vehicle clean and neat.