FIELD SERVICE TECHNICIAN- San Diego, CA

Pro-Vigil

18h

About The Position

Responsible for initial triage and solution identification for outages and other disruptions at Pro-Vigil installations. Responsible for helping clients install, repair, and maintain equipment. Duties also include troubleshooting equipment, advising customers on its use, and building customer relationships.

Requirements

High School diploma or GED equivalent.
Minimum one year of experience as a Field Technician I
A sound troubleshooting thought process, close attention to detail, and a customer-focused mentality.
A self-starter who is career-minded and motivated to advance within the organization
Ability to use Pro-Vigil computer and software such as Microsoft (Excel, Word, Outlook, etc.) and G-Suite, required.
No travel restrictions.
Able to pass a background check
Maintains a clean driving record for one year
Successfully completed IPVM - Camera Course certification within the first nine months of employment
Enhanced communication skills
Valid driver’s license with a safe driving record
Professional appearance

Nice To Haves

Experience installing CCTV equipment, including fixed cameras, PTZ cameras, network and BNC cabling, and alarm equipment (Desired but not required).
Knowledge of NetSuite, Salesforce, Zendesk, and camera viewing platforms preferred.

Responsibilities

Perform routine installation, maintenance (closing tickets), repair, and preventive maintenance on Pro-Vigil security systems.
Pre-test units before installation.
Remove units upon completion of a job.
Travel to customer sites to provide on-site service and repairs while providing the Best In Class Customer Service for which Pro-Vigil is known.
Partner with Sales Reps on work status.
Work closely with leadership on open/completed jobs.
Provide exceptional customer service along with quality performance.
Properly record all required information on data devices and/or work orders.
Operate Company vehicles safely and responsibly. Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies.
Utilize and become proficient with tasks, tools, test equipment, and information that will enhance business results.
Perform on-call duties and responsibilities as required of all field service technicians.
Establish and maintain positive and collaborative working relationships with internal and external customers.
Update every ticket within SLA.
Complete inventory counts weekly.
Metrics: CSAT; Last Assignment to Resolution Time; Repair Rate; % Tickets Completed by Tech.
Thorough understanding of mobile troubleshooting with a minimal need for IT support on mobile tickets.
Performs job safely with respect to others, to property, and to individual safety.
Works effectively with others in the Company to encourage teamwork and productivity.
Perform other duties as requested by the supervisor.