Field Engineering Specialist - San Diego, CA
About The Position
At Roche, we foster a culture where you can be yourself and are embraced for your unique qualities. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Opportunity: Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist, you will travel and showcase your expertise in technical repair and installation for Roche assigned product lines. You will offer valuable service to laboratory customers in your assigned territory. The role involves routine technical support, on-site service, repair, and installation of Roche products. You will serve as a customer contact for technical and service-related issues and perform preventative maintenance. The position requires diagnosing and resolving mechanical, hardware, software, and system failures. You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.
Requirements
- High school diploma and 2 years of technical school or equivalent military training or work experience.
- 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
- Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience.
- Successful completion of training or certification as defined by RD Services Leadership and policy.
- Ability to travel, including overnight travel.
- Must reside in the San Diego territory.
Nice To Haves
- 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience.
- Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
- Ability to serve as an internal technical resource.
Responsibilities
- Travel and showcase expertise in technical repair and installation for Roche assigned product lines.
- Offer valuable service to laboratory customers in your assigned territory.
- Provide routine technical support, on-site service, repair, and installation of Roche products.
- Serve as a customer contact for technical and service-related issues.
- Perform preventative maintenance.
- Diagnose and resolve mechanical, hardware, software, and system failures.
- Document all activities.
- Contribute to quality improvement.
- Focus on maximizing customer satisfaction.
- Provide support after hours and on weekends/holidays.
- Maintain strong customer relationships.
Benefits
- A discretionary annual bonus may be available based on individual and Company performance.
- Benefits detailed at the link provided below.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
