Field Service Technician - Tampa, FL Metro

Merck•Burlington, MA

About The Position

MilliporeSigma is hiring a Field Service Technician to provide technical support and expertise to customers in the Tampa, Florida metro area. The role installs, repairs, performs preventive maintenance on, and qualifies water purification systems, with backup support for neighboring territories as needed. The position involves occasional overnight and expanded-territory travel for training, team meetings, and territory coverage; a company vehicle is provided. Work may occur outside normal business hours, including overtime, and clinical customers may require emergency service at night, on weekends, and on holidays. The position does not offer work-authorization sponsorship; external applicants must be eligible to work in the United States.

Requirements

High school diploma or GED.
At least 3 years of field service experience, skilled trade expertise, mechanical proficiency, plumbing capabilities, technical skills, or military electronics experience; alternatively, a bachelor's degree in Mechanical Engineering, Biomedical Engineering, or another engineering field.
Ability to meet the stated physical demands, including lifting up to 66 pounds without assistance and moving or maneuvering up to 165 pounds with assistance.
Corrected visual acuity of 20/40 or better in each and both eyes and ability to distinguish red, green, and yellow colors.
Ability to work outside normal business hours, including overtime, and respond to emergency service needs at night, on weekends, and on holidays.
Ability to travel, including occasional overnight travel and travel within an expanded territory.
Eligibility to work in the United States; sponsorship for work authorization is not offered.

Nice To Haves

Associate degree or completion of a trade school program.
Electronics background or experience.
Ability to read and understand technical documents.
Proficiency with tools and test equipment, including precision hand tools, voltage meters, power tools, drills, qualification test boxes, and verification meters.
Strong technical acumen and ability to troubleshoot and resolve complex equipment issues.
Excellent communication and interpersonal skills with a customer-focused approach, including ability to handle difficult customers and situations.
Proactive, collaborative, and adaptable approach, with a passion for outstanding service and exceeding customer expectations.
Excellent documentation skills aligned with quality management systems.
Basic IT skills, including computer-based equipment communications, uploading software to systems, using iPad and iPhone, and using field service software.
Ability to work independently with little to no supervision.

Responsibilities

Provide timely professional service, including preventive maintenance, installations, repairs, and system validations or qualifications, while following customer site rules and housekeeping practices.
Complete work orders and related documentation accurately and in detail, close work orders daily, and provide customers with documentation of completed work.
Maintain an accurate daily schedule, communicate with customers in advance, adapt to repair needs, and notify the manager when scheduling affects customer satisfaction or requested completion times.
Maintain physical consignment inventory according to standard operating procedures and ensure recorded inventory matches actual inventory.
Keep tools and test equipment in proper working order and calibrated.
Generate leads for hardware, consumables, accessories, and service contracts using the current CRM tool.
Assist with custom-engineered system installations with support from the Supervisor, Manager, and/or Custom Systems Team.
Provide backup coverage for neighboring territories and travel for training, team meetings, and territory support as required.
Submit expense reports every two weeks.