Field Service Technician Coffee, Espresso Machines and Combi-Ovens

Smart Care•Minneapolis, MN

15d

About The Position

Turbo Technicians, LLC., a Smart Care company, is a fast-growing nationwide service company specializing in rapid-cook technology and an authorized service agent for TurboChef. The Field Service Technician repairs commercial coffee and espresso machines, TurboChef equipment, and combi-ovens in Fridley, Minnesota, and the surrounding area. Candidates with technical-trade aptitude and field service or restaurant-equipment experience are preferred. Paid training is provided, along with a company service vehicle and a $1,000 sign-on bonus. The role provides reactive 24-hour service, including troubleshooting, diagnosis, repair, and resolution. Technicians also install and remove commercial restaurant equipment, perform scheduled preventive maintenance and cleaning, order repair parts, maintain inventory, complete accurate work orders, and coordinate with dispatch, management, warehouse, and other technicians. The position involves customer service, maintaining a clean and professional appearance, and keeping the service vehicle clean and orderly.

Requirements

Ability to troubleshoot, test, repair, and service technical equipment.
Knowledge of basic electricity, including amperage, voltage, and resistance, and ability to read basic equipment schematics.
Ability to understand, read, and use a multimeter.
Ability to work flexible shifts.
Familiarity with basic tools and a multimeter.
Basic understanding and skill with MS Office.
Valid driver’s license.
Organizational skills, attention to detail, and a sense of urgency in responding.
Ability to adapt to the workplace environment and organizational change.
Reliability, dependability, punctuality, good attendance, and conscientiousness about product performance.
Ability to lift and move heavy restaurant equipment when needed.

Nice To Haves

Aptitude in technical trades.
Background in field service or restaurant equipment.

Responsibilities

Provide professional, courteous, and motivated service focused on delivering high value to customers.
Perform reactive 24-hour service, including equipment troubleshooting, diagnosis, repair, and resolution.
Perform timely repairs, installations, and removals of commercial restaurant equipment.
Conduct scheduled preventive maintenance and equipment cleaning.
Order and schedule delivery of repair parts and maintain inventory.
Accurately record and complete work orders and maintain documentation in accordance with company policy.
Interact effectively with internal dispatch, management, warehouse, and technician teams.
Maintain a professional, clean appearance and keep the service vehicle clean and neat.