Field Service Technician

BLM Group World Wide•Minneapolis, MN

27d

About The Position

The Field Service Technician works under the direct supervision of the Service Manager to install new BLM equipment and perform preventive maintenance, troubleshooting, emergency repairs, and other service at customer sites. The role helps resolve customer issues and questions promptly while maintaining positive client relationships. It also supports sales staff, demonstrates BLM GROUP software capabilities, and accurately documents completed service and future service needs. The technician prepares service and installation paperwork and expense reports, communicates with other departments, and follows applicable OSHA/MIOSHA guidelines. The position requires up to 100% domestic and international travel by land or air, and overtime may be needed based on workload and customer needs. The role has no supervisory responsibility.

Requirements

High school diploma.
Two to four years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Office, including Word, Excel, and Outlook, and ability to use the Internet effectively.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to use electrical/electronic test and measurement equipment effectively.
Ability to understand, analyze, and resolve technical mechanical or electrical issues using measured data.
Ability to read and understand technical information in equipment manuals or electronic media.
Ability to document technical data and steps taken to resolve equipment and product issues accurately.
Ability to communicate technical issues and resolution steps to the BLM corporate office.
Demonstrated customer service skills focused on customer relationships.
Strong organization, verbal and written communication, and time management skills.
Ability to work effectively with minimal supervision and determine whom to contact for technical assistance.
Ability to work effectively with team members at all levels and with customers of varied types and levels.
Ability to lift or move 50 to 70 pounds and perform the physical activities described in the posting, including standing, walking, climbing, stooping, kneeling, crouching, or crawling.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf, Amada, Mazak, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and other equipment service at customer sites.
Accurately document service performed and future service needs.
Maintain excellent customer service and customer satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare timesheets, service reports, and installation forms accurately and promptly.
Track expenses accurately and complete expense reports promptly.
Maintain a safe work environment and operate within OSHA/MIOSHA guidelines.
Communicate with other departments as necessary.
Work overtime as required by workload and customer needs.
Travel up to 100% as assigned by management, including domestic and international travel by land or air.
Perform other duties assigned by management.