Field Service Technician

Gordon Food Service•Kalamazoo, MI

About The Position

As a Service Technician for InnoServ, you will be a trusted expert providing installation, preventative maintenance, and performance measurement for coffee machines, juice machines, dishwashers, and chemical dispensing machines. You will serve a variety of customers, including national accounts, healthcare, colleges and universities, hospitality businesses, and large independent food service operators. The position pays starting at $52,748 per year ($25.36 per hour), with incentives and the opportunity to earn more based on experience and qualifications. There is a quarterly performance incentive of up to $500, weekend rotation and on-call incentives, and some overtime opportunities. The schedule is Monday through Friday between 7 a.m. and 6 p.m., with flexibility required to provide customer service. The role also includes a weekend rotation and on-call evenings. Gordon Food Service provides on-the-job training, a company van, tools, a cell phone reimbursement, and a uniform allowance.

Requirements

  • Must be at least 18 years of age.
  • Valid state driver's license and clean driving record; a motor vehicle report will be run.
  • Must pass pre-employment drug screening, motor vehicle report, and criminal background check requirements.
  • Two years of previous customer service or equipment repair experience, or an equivalent combination of education, training, and experience.
  • Mechanical aptitude, including knowledge of electrical and plumbing concepts and health and sanitation codes.
  • Ability to correctly interpret maintenance manuals, schematics, and wiring diagrams.
  • Ability to perform the physical aspects of the job, including heavy lifting of machines.

Responsibilities

  • Install coffee machines, juice machines, dishwashers, and chemical dispensing machines.
  • Perform preventative maintenance on equipment.
  • Measure equipment performance.
  • Provide customer service to a variety of food service customers.
  • Participate in a weekend rotation and on-call evenings.

Benefits

  • Weekly pay
  • Medical, dental, and vision insurance plan
  • 401(k) match
  • Profit sharing
  • Company van to take home, with associated expenses covered and personal use available
  • On-the-job training
  • Company credit card
  • Tools provided
  • Cell phone reimbursement
  • Uniform allowance
  • Quarterly performance incentive of up to $500
  • Weekend rotation and on-call incentives
  • Some overtime opportunities
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