Field Service Technician
About The Position
The primary responsibilities of this position include, but are not limited to, maintaining and repairing gaming devices, ATMs, amusement equipment, and redemption devices for Accel Entertainment, loading and unloading supplies, as well as assisting in other areas as needed. Technicians are in the field 40hrs/week, in bars, restaurants, gas stations, truck stops, etc. This role requires responding to and troubleshooting service calls for equipment repairs in a timely manner, interacting with clerks, restaurant staff, management, and customers to solve issues as they arise, providing exemplary customer service, managing inventory to ensure parts are available when repairs are needed, completing all necessary documentation for device entry and logs, and performing auditing procedures on slot machines, amusement devices, dispensers, and ATMs.
Requirements
- Great Customer Service
- High school diploma or equivalent
- Ability to communicate effectively & follow written or verbal instruction
- Strong organizational, problem-solving, analytical skills
- Valid driver’s license
- Minimum of 21 years of age
- Frequently required to lift/push weights up to 50 pounds
Nice To Haves
- Terminal Handler's License (costs covered by company)
- Relevant experience preferred but not required – ATM, amusement, gaming or other electronic / mechanical aptitude (examples – HVAC, low voltage, cable, phone, internet, automotive)
- Computer literacy helpful but not required
Responsibilities
- Maintain and repair gaming devices, ATMs, amusement equipment, and redemption devices
- Load and unload supplies
- Assist in other areas as needed
- Respond to and troubleshoot service calls for equipment repairs in a timely manner
- Interact with clerks, restaurant staff, management, and customers to solve issues as they arise
- Provide exemplary customer service
- Manage inventory to ensure parts are available when repairs are needed
- Complete all necessary documentation for device entry and logs
- Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs
Benefits
- Company-supplied vehicle + fuel card
- Health insurance inc. vision and dental
- 401(k) w/ match
- PTO + paid holidays
- Additional total rewards
- Medical, dental, and vision insurance
- Life, AD&D, critical illness, and hospital insurance
- Short and long-term disability
- Identity/legal protection
- Access to FSA and HSA accounts
- Eligibility to contribute to traditional and/or Roth 401(k) plans
- Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
