Field Service Technician

BLM GROUP•Nashville, TN

26d•Onsite

About The Position

The Field Service Technician works under the direct supervision of the Service Manager and performs installations, preventive maintenance, troubleshooting, emergency repairs, and other service for BLM equipment at customer sites. The role resolves customer questions and issues in a timely manner while maintaining positive client relationships. It also supports sales staff, demonstrates BLM GROUP software to customers, documents service work and future service needs, and completes service, installation, time, and expense reports. The position requires travel of up to 100%, including domestic and international travel by land or air as assigned. The technician works primarily in manufacturing facilities, with occasional work in an office environment, and must maintain a safe work environment in accordance with OSHA/MIOSHA guidelines.

Requirements

High school diploma required.
Two to four years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Ability to effectively use the Internet.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to effectively use electrical/electronic test and measurement equipment.
Ability to understand, analyze, and resolve technical mechanical or electrical issues based on measured data.
Ability to read and comprehend technical information in equipment manuals or electronic media.
Ability to accurately document technical data and steps taken to resolve equipment and product issues.
Ability to communicate technical issues and resolution steps to the BLM corporate office.
Proven customer service skills focused on customer relationships.
Strong organization, verbal and written communication, and time management skills.
Ability to work effectively with minimal supervision and identify appropriate sources of technical assistance.
Ability to work effectively with team members at all levels and with customers of varied roles and levels.
Ability to work overtime as required and travel up to 100%.
Ability to perform the physical demands of the role, including lifting or moving 50 to 70 pounds and performing activities such as standing, walking, climbing, balancing, stooping, kneeling, crouching, and crawling.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf laser machines, Amada Laser, Mazak laser, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and other equipment service at customer sites.
Accurately document service performed and future service needs.
Maintain excellent customer service and customer satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare time sheets, service reports, and installation forms accurately and on time.
Track expenses accurately and submit expense reports promptly.
Maintain a safe work environment and operate within OSHA/MIOSHA guidelines.
Communicate with other departments as necessary.
Work overtime as required by workload and customer needs.
Travel up to 100% as assigned by management, domestically and internationally by land or air.
Perform other duties as assigned by management.