Field Service Technician

BLM GROUP•Salt Lake City, UT

26d

About The Position

The Field Service Technician performs installations, preventive maintenance, troubleshooting, emergency repairs, and other service work on BLM equipment at customer sites. Under the direct supervision of the Service Manager, the technician helps resolve customer issues promptly, supports sales staff in servicing equipment, demonstrates BLM GROUP software, and maintains positive customer relationships. The role requires accurate service documentation, time sheets, installation forms, and expense reports; safe work practices under OSHA/MIOSHA guidelines; and communication with other departments as needed. Travel may be required up to 100%, including domestic and international travel by land or air. The position involves work primarily in manufacturing facilities, with occasional office work, and no supervisory responsibility.

Requirements

High school diploma required.
Two to four years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to effectively use the Internet.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to effectively use electrical/electronic test and measurement equipment.
Ability to analyze and resolve technical mechanical or electrical issues using measured data.
Ability to read and comprehend technical information in equipment manuals or electronic media.
Ability to document technical information and steps taken to resolve equipment and product issues accurately.
Ability to communicate technical issues and resolution steps to the BLM corporate office.
Proven customer service skills focused on customer relationships.
Strong organization, verbal and written communication, and time management skills.
Ability to work effectively with minimal supervision and determine whom to contact for technical assistance.
Ability to work effectively as a team member with colleagues at all levels and with customers of varied backgrounds and levels.
Ability to travel domestically and internationally, by land or air, as required.
Ability to use written and oral communication, interpret technical data, analyze and solve problems, use mathematical reasoning, learn and apply new information or skills, work under manufacturing deadlines, and interact with staff and other organizations.
Ability to perform the stated physical demands, including lifting or moving up to 50–70 pounds.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf laser machines, Amada Laser, Mazak laser, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and equipment service at customer sites.
Document service performed and future service needs accurately.
Maintain excellent customer service and customer satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare time sheets, service reports, and installation forms accurately and promptly.
Track expenses accurately and submit expense reports promptly.
Maintain a safe work environment and operate within OSHA/MIOSHA guidelines.
Communicate with other departments as necessary.
Work overtime as required by workload and customer needs.
Travel up to 100% as assigned by management.
Perform other duties as assigned by management.