Field Service Technician

Analogic • Phoenix, AZ

27d

About The Position

Analogic’s Global Field Service Department is seeking a dependable Field Service Technician to provide service at Phoenix Sky Harbor International Airport (PHX) and surrounding areas. The role delivers customer service by diagnosing and resolving technical issues to improve customer satisfaction and retention. It includes electronic and mechanical repairs, service documentation, and maintaining customer relationships. The technician should have technical proficiency, strong communication skills, and the ability to work independently in the field. All experience levels are welcome to apply.

The position reports to the Area Manager of Security Field Service. It requires a flexible schedule, variable hours, and overtime as business needs require. The technician must be able to travel up to 10% domestically and internationally. Candidates must pass a criminal background check, drug test, pre-employment physical, and credit check; obtain and maintain an airport ID badge and required security clearance; and be authorized to access and handle Sensitive Security Information. U.S. citizenship or permanent residency is required due to contractual obligations.

Analogic describes itself as a provider of aviation security screening equipment and medical products, and offers a competitive compensation and benefits program with opportunities to grow.

Requirements

• High school diploma or equivalent.
• A minimum of 3–5 years of experience in troubleshooting and repair.
• Strong time-management skills and the ability to complete assigned small field projects.
• Technical aptitude and ability to learn and adapt to new technology.
• Professional demeanor and customer-focused approach.
• Professional written and oral communication skills for detailed reporting and communication with internal and external customers.
• Flexibility and openness to a fluid schedule and working environment.
• Pass a criminal background check, drug test, pre-employment physical, and credit check.
• Ability to safely and successfully perform the essential physical functions of the job and meet applicable productivity standards.
• Obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, required public trust security clearance (eApp), and authorization to access and handle Sensitive Security Information (SSI).
• Valid driver's license and dependable transportation.
• Ability to travel up to 10% of the time domestically and internationally; required Real ID and passport for international travel.
• U.S. citizenship or permanent residency (green card), due to contractual obligations.
• Ability to work overtime and variable hours as required by business needs.

Nice To Haves

• Certified trade training.

Responsibilities

• Diagnose errors and technical problems and determine appropriate solutions.
• Troubleshoot and repair electronic and mechanical equipment, maintaining technical product knowledge.
• Produce timely, detailed service reports.
• Respond to customer needs and build positive customer relationships.
• Maintain tools and calibrated equipment properly.
• Meet daily service needs at assigned sites and locations.
• Plan and perform repairs and preventative maintenance independently in the field.
• Schedule work based on field needs.
• Complete assigned small field projects and meet productivity standards.

Benefits

• 401(k) with company match, vested immediately.
• HSA/FSA match.
• Eight weeks of paid parental leave.
• Healthcare coverage that can accommodate changes in employees’ family and health needs.
• Continuous education pathways.
• Opportunity to join a passionate, driven, and diverse global team.
• Competitive compensation and benefits program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED