Field Service Technician

Diebold Nixdorf•San Jose, CA

27d•$27 - $30

About The Position

Installs, debugs, and provides technical maintenance for product and component hardware and software, primarily at customer premises. Provides scheduled inspections, cleaning, and other services, and performs minor product repairs within an assigned territory. Inspects products for correct operation, resolves issues or escalates them according to established procedures, schedules services, completes required paperwork, and works with customers to support satisfaction with service delivery and understanding of product functionality.

Requirements

Education or equivalent work experience.
Minimum of 1–2 years of relevant Field Services experience, or an equivalent combination of education and experience.
Good written and verbal communication skills.
A driver's license and driving record that satisfy DN's fleet requirements.

Responsibilities

Gain familiarity with Field Service Technician practices and procedures.
With guidance or alongside more experienced technicians, troubleshoot hardware and software failures using diagnostic tools and detailed analysis.
Perform component-level hardware repairs; clean and adjust mechanical components; and configure and install applicable software.
Perform routine preventive-maintenance checks according to documented procedures and refill consumables as directed.
Install, move, add, change, and remove hardware and software products (IMAC/R).
Instruct and train customers on the usage and operation of installed hardware and software.
Participate in regular hardware and software training, including on-the-job, classroom, and web-based training.
Participate in implementing measures to achieve agreed KPIs.
Assist with special projects as assigned.
Schedule services, complete required paperwork, inspect products for proper operation, resolve or escalate issues, and support customer satisfaction and product understanding.