Field Service Technician - Northeast Arkansas

Motorola Solutions•Arkansas, US Offsite, AR

1d•$65,000 - $85,000•Onsite

About The Position

Motorola Solutions is a global leader in professional mobile communications systems, implementing mission-critical digital mobile communication systems for Government & Public Safety Communications customers. We are seeking a Field Service Technician to provide technical support for specialized systems and product applications, including advanced troubleshooting of software-driven electronics, provisioning of communication system infrastructure, and performance optimization of RF and Broadband architecture. This role is crucial for maintaining, optimizing, testing, documenting, and supporting complex communications systems, ensuring proper system operation through preventative maintenance and trend analysis. The technician will develop solutions to technical problems, collaborate with various internal teams and customers, and deliver a strong knowledge of wired and wireless communications systems and networking equipment. Unique combinations of strong multi-site RF communications system and computer/networking skills are required. The role demands self-motivation, self-management, and the ability to solve customer problems quickly in stressful situations.

Requirements

Must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges.
Must be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
Total familiarity with the latest technologies and troubleshooting techniques.
Must have strong knowledge of R.F. systems, such as transmitters, receivers, and antenna networks.
Must have strong knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques.
Must have experience with one of the following: P25, LMR, Smartnet, SmartZone, RF infrastructure, ASTRO systems, radios and consoles.
Must have excellent communications skills and always present a professional image.
Must have a current, valid driver’s license and no traffic violations.
Must be able to obtain background clearance as required by government customer(s).
3+ years of experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience.
Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s).

Nice To Haves

Experience with logging recording systems, RF interfaces, wired/wireless communications systems and networking equipment.
Unique combinations of both strong multi-site RF communications system and computer/networking skills are required.
Proficient with Microsoft Office products and Motorola Radio Programming Software suite.
Strong self-management skills and "people" skills.
Self-motivated and self-managed to perform the required duties at a distance from direct supervision.
Able to solve customer problems quickly during stressful situations.
Working knowledge of various communications test equipment including: Communication System Analyzers, Ethernet Link test sets, T1 Test Sets, TIMS (Transmission Impairment Measurement Set), Digital RF Power Meter.
Working experience with one or more of the following: Motorola Conventional, SmartNet, and MCC Console systems, Secure Operations and ASTRO A7.x Digital systems and installation procedures.
Able to demonstrate high level systems expertise and have a minimum of 3+ years of related experience with the following equipment: Motorola Base Stations (GTR series,), Consoles (MCC7500, MCC7100), Channel Banks and T1 Circuits, Computer IP Networks and Configuration.
Experience working with RF Infrastructure Technologies to include Motorola SmartZone, Smartnet, Console Systems, ASTRO Conventional and Trunked equipment is strongly preferred.
Ideally the individual should have at least one network certification: Network +, Security +, CCNA.

Responsibilities

Provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.
Maintain, optimize, test, document and support complex communications systems.
Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results.
Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues.
Team with Engineering, Project Management, Sales, Customer Service personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations.
Deliver a strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN).
Provide weekly reports of activities and accomplishments.
Perform maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
Support customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and Customer Service teams.
Support outages in the territory, 24/7, 365, weekends, holidays.