Field Service Technician

BLM Group World Wide•Boston, MA

27d•Onsite

About The Position

The Field Service Technician works under the direct supervision of the Service Manager and performs new equipment installations, preventive maintenance, troubleshooting, emergency repairs, and other service work on BLM equipment at customer sites. The technician helps resolve customer issues and questions promptly while maintaining positive client relationships. The role supports sales staff, demonstrates BLM GROUP software capabilities to customers, and coordinates with other departments as needed. It involves travel of up to 100%, including domestic and international travel by land or air, and overtime as required by workload and customer needs.

Requirements

High school diploma required.
Two to four years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to use the Internet effectively.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to use electrical/electronic test and measurement equipment effectively.
Ability to understand, analyze, and resolve mechanical or electrical technical issues based on measured data.
Ability to read and understand technical information in equipment manuals or electronic media.
Ability to accurately document steps taken to resolve equipment and product issues.
Ability to communicate technical issues and resolution steps to the BLM corporate office.
Customer service skills focused on customer relationships.
Strong organization, verbal and written communication, time management, and problem-solving skills.
Ability to work effectively with minimal supervision and identify appropriate sources of technical assistance.
Ability to work effectively with teammates at all levels and with customers of different types and levels.
Ability to meet the position's physical demands, including lifting or moving 50 to 70 pounds and performing activities such as standing, walking, climbing, balancing, stooping, kneeling, crouching, or crawling.
Ability to travel domestically and internationally, by land or air, as required by management.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf, Amada, Mazak, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and other equipment service at customer sites.
Document service performed and identify future service needs for equipment.
Maintain customer service and satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare timesheets, service reports, and installation forms accurately and on time.
Track expenses accurately and complete expense reports on time.
Maintain a safe work environment and follow OSHA/MIOSHA guidelines.
Communicate with other departments as necessary.
Work overtime as required by workload and customer needs.
Travel up to 100% as assigned by management, including domestic and international travel by land or air.
Perform other duties assigned by management.