Field Service Technician
About The Position
Analogic is seeking a dependable Field Service Technician for its Global Field Service Department. The role supports Rick Husband Amarillo International Airport (AMA) and surrounding areas and focuses on delivering excellent customer service, resolving technical issues, improving customer satisfaction and retention, and supporting profitability. The technician performs electronic and mechanical repairs, documents service work, maintains customer relationships, and works independently in the field. All experience levels are welcome to apply. The position requires technical proficiency, effective communication, and flexibility to meet customer and business needs. The technician must maintain tools and calibrated equipment, meet daily service needs at assigned sites, and plan and complete repairs and preventive maintenance independently. The position reports to the Area Manager of Security Field Service.
Requirements
- High school diploma or equivalent.
- A minimum of 3–5 years of troubleshooting and repair experience.
- Strong time-management skills and ability to complete assigned small field projects.
- Technical aptitude and ability to learn and adapt to new technology quickly.
- Professional demeanor and customer-focused approach.
- Professional written and oral communication skills to prepare detailed reports and communicate with internal and external customers.
- Flexibility and openness to a changing schedule and work environment.
- Must pass a criminal background check, drug test, pre-employment physical, and credit check.
- Ability to safely perform the essential physical functions of the job and meet essential qualitative and/or quantitative productivity standards.
- Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, obtain the necessary public trust security clearance (eApp), and be authorized to access and handle Sensitive Security Information (SSI).
- Valid driver's license and dependable transportation.
- Ability to travel up to 10% of the time by plane, domestically and internationally; required Real ID and passport for international travel.
- U.S. citizenship or permanent residency (green card) due to contractual obligations.
- Ability to work overtime and variable hours as required by business needs.
Nice To Haves
- Certified trade training.
Responsibilities
- Diagnose errors and technical problems and determine appropriate solutions.
- Use sound electronic and mechanical troubleshooting and repair methods, while maintaining technical product knowledge.
- Prepare timely, detailed service reports.
- Exceed company and customer requirements and respond to customer needs while building positive relationships.
- Maintain tools and calibrated equipment properly.
- Meet daily service needs at assigned sites and locations.
- Plan and perform repairs and preventive maintenance independently in the field.
- Schedule work based on field needs.
Benefits
- 401(k) with company match, vested immediately.
- HSA/FSA match.
- Eight weeks of paid parental leave.
- Healthcare coverage that can accommodate changes in family and health needs.
- Continuous education pathways.
- Competitive compensation program.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
