Field Service Technician

Palm Harbor Homes•Phoenix, AZ

27d

About The Position

The production service team addresses customer issues in a timely manner and in accordance with Cavco warranties and commitments, supporting customer loyalty and the Cavco brand. The Production Service Technician resolves customer issues at the customer’s site, sometimes identifying and correcting defects, and helps customers understand their product purchase. The technician may work independently or under direct supervision, following specific process steps subject to ongoing quality review and coaching as needed.

Requirements

High school graduate with some college.
1–3 years of previous relevant, related experience.
Ability to anticipate and solve practical problems or resolve issues.
Demonstrated in-depth customer service history.
Effective oral and written communication with co-management, internal customers, and external customers.
Ability to work in a fast-paced environment.
Attention to detail.
Valid state driver’s license.
Must maintain a clean and insurable driving record throughout employment, as defined by company vehicle insurance standards.

Responsibilities

Install and repair Cavco products, including on-site post-installation repair, calibration, and maintenance, using knowledge of electronics, electrical circuits, and appliances.
Review work orders, manuals, blueprints, and schematic diagrams to identify assigned tasks and the tools, equipment, and parts required.
Discuss assignments with customer representatives and inspect installation sites to verify electrical supply wires, conduit, switches, and circuit breakers are installed according to specifications.
Test electrical components, including wiring, switches, and relays, with testing instruments; replace faulty components using hand tools.
Conduct routine preventative maintenance according to established guidelines and schedules.
Ensure Cavco products meet defined specifications.
Train customers in equipment operation, as needed.
Repair faulty printed circuit boards, as needed.
Be available for on-call emergency repairs during off-business hours, as needed.
Travel as required.