Field Service Technician

Bray & Scarff•Sterling, VA

26d

About The Position

The Field Service Technician diagnoses and repairs major household appliances in customers’ homes, providing exceptional service while completing accurate, safe, and efficient repairs across multiple appliance categories. The role includes documenting work, managing truck stock, communicating repair needs, and following established procedures that support first-call completion and overall service quality. Technicians review service orders and technical documentation; explain findings, repair needs, parts requirements, and timelines to customers; document work and parts in company systems; request parts and coordinate with Parts and Dispatch; maintain tools and equipment; install parts as needed; and collect payments or signatures when applicable. The role also includes safely operating a company vehicle, communicating vehicle concerns to Fleet Management, participating in ongoing training, and performing additional assigned duties. Work takes place in customer homes, warehouses, and occasionally shop settings. The environment includes exposure to electrical components, moving parts, and tools, time-sensitive repair expectations, frequent interaction with customers and coworkers, and changing schedules and repair needs throughout the day. The position requires lifting and maneuvering appliances with proper equipment, working in confined spaces, kneeling and bending, carrying tools or parts, and driving for extended periods.

Requirements

One or more years of appliance repair experience or experience in a related technical field is preferred.
Ability to read wiring diagrams, schematics, and manufacturer documentation.
Strong troubleshooting skills for electrical, mechanical, and diagnostic issues.
Strong communication and customer service skills.
Ability to work independently and manage a daily route.
Valid driver license with a clean driving record.
Ability to use hand tools, power tools, meters, and diagnostic equipment.
Ability to lift and maneuver large household appliances with proper equipment.
Ability to work in confined spaces, kneel, bend, and carry tools or parts.
Ability to work inside customer homes in varying conditions.
Ability to drive for extended periods throughout the workday.

Nice To Haves

Experience with sealed systems is preferred but not required.
EPA Type 1 or Universal Certification is preferred.

Responsibilities

Diagnose and repair major household appliances in customer homes.
Review service orders, technical bulletins, wiring diagrams, and manuals to complete accurate repairs.
Communicate findings, repair needs, parts requirements, and timelines clearly to customers.
Document work performed, parts used, and notes in company systems.
Maintain accurate truck stock and complete daily inventory checks.
Request parts through proper channels and coordinate with Parts and Dispatch teams.
Maintain tools and equipment and use them safely.
Install parts as required by repairs.
Collect payments or signatures when applicable.
Follow safety procedures, workmanship standards, and company policies.
Represent the company professionally in customer homes.
Operate company vehicles safely and follow driving and safety policies.
Communicate cosmetic or mechanical concerns about company-provided vehicles to Fleet Management.
Participate in ongoing training to maintain and improve technical skills.
Perform additional duties as assigned.