Field Service Technician

Xylem•West Chester, PA

28d

About The Position

The Field Service Technician executes field service activities safely and efficiently at customer sites. The role involves troubleshooting systems and working with mechanical, electrical, and high-purity water equipment; performing preventive maintenance and managing parts inventory; and identifying and remedying safety issues involving company- and customer-owned equipment. The technician interacts directly with customers and may work at multiple sites or with multiple technologies. Critical thinking is essential. The role typically involves direct supervision, though the technician may work independently when needed, and requires functioning effectively as part of a team. Some travel is required, ranging from 20% to 80% depending on division and location, including overnight stays away from home. The position requires the ability to obtain customer clearances and a DOT medical card, and to meet the stated driving documentation requirements. Xylem is a global water solutions company with 23,000 employees operating in more than 150 countries. It develops technology for water usage, conservation, and reuse, serving public utilities, industrial sectors, residential areas, and commercial buildings. The company emphasizes inclusion and belonging, offers a paid volunteer program called Xylem Watermark, and supports Employee Resource Groups.

Requirements

High school diploma or equivalent.
Ability to obtain required customer clearances, such as TWIC and DISA.
Ability to obtain a DOT medical card.
Clean driving record.
Zero to two years of technical work experience; one year is preferred.
Ability to work without direct supervision when needed.
Technical soundness and critical-thinking and troubleshooting ability.
Customer service experience.
Experience with Microsoft Office and smart devices.
Ability to synthesize technical information and communicate it clearly.
Ability to derive insight from customer experience to produce outcomes and solve problems, including novel or unexpected problems.
Some travel is required: 20%–80%, depending on division and location, including overnight stays away from home.
Driving-related items listed: Driver Application for Employment; Motor Vehicle Report (MVR); Driver Disclosure and Release; Employee Applicant Drug and Alcohol Statement; FMCSA Certificate of Awareness; Driver Certificate of Violations; Driver Statement of On Duty Hours; road test; copy of driver's license; and copy of medical certificate.

Nice To Haves

Work experience is preferred.
One year of technical work experience is preferred.
Experience with water purity, plumbing, or electrical work.

Responsibilities

Create and maintain a safe working environment and culture within the organization.
Take care of company property.
Demonstrate an impact-oriented culture through innovation, accountability, and empowerment.
Function in a team environment and work independently when needed.
Perform field service activities safely and efficiently at customer sites.
Troubleshoot systems and work with mechanical, electrical, and high-purity water equipment.
Conduct preventive maintenance and manage parts inventory.
Identify and remedy safety issues involving company- and customer-owned equipment.
Interface directly with customers and potentially work across multiple sites and technologies.
Meet applicable driving documentation and clearance requirements.