Field Service Technician

Davis-Standard•Stonington, CT

36d•Onsite

About The Position

The Field Service Technician responds to customer technical inquiries and difficulties by telephone with a detailed working knowledge of Davis-Standard control systems and our in-house service computer systems. This role promotes and performs paid service calls, resolves all related problems, and trains customer personnel. The technician will also be responsible for troubleshooting mechanical systems, submitting timely written reports of service work, and maintaining accurate records of travel and living expenses. Additionally, the technician will maintain positive sales-oriented relations with customers, ensure replacement parts are expedited, and verify that terms and conditions of sale for services are met. This role also involves working closely with the sales force to develop new equipment sales leads and completing administrative projects as directed.

Requirements

Ability to travel, up to 100% of the time.
3-5 years of experience in the field, or related experience.
High School or Technical school diploma.
Experience with Microsoft Excel.
Experience with ERP systems (Epicor preferred).
Ability to troubleshoot extrusion systems.

Responsibilities

Respond to customer technical inquiries and difficulties by telephone with a detailed working knowledge of Davis-Standard control systems and in-house service computer systems.
Promote and perform paid service calls, resolve all related problems, and train customer personnel.
Troubleshoot mechanical systems.
Submit timely written reports of all service work done and required follow-up action.
Keep accurate records of travel and living expenses in accordance with company policy.
Plan and submit reports in a timely manner as directed by the Service Manager.
Make timely and cost-effective travel plans.
Maintain positive sales-oriented relations with all OEM customers and end users.
Ensure that replacement parts are properly expedited to meet customer needs.
Ensure that the terms and conditions of sale applied to service are met.
Work closely with the Davis-Standard sales force in developing sales leads for new equipment.
Work on and complete administrative projects as directed.