Field Service Technician 2 - Heavy Equipment

HOLT Group•Georgetown, TX

41d•Onsite

About The Position

The Field Service Technician II provides face-to-face customer service at off-site locations and performs minor troubleshooting, diagnosis, repair, and reconditioning of light and heavy construction equipment. The role requires modeling the company’s mission and core business values, collaborating with internal and external resources, and participating in ongoing self-development. The technician works with minimal supervision to perform minor repairs and troubleshooting, inspect and adjust equipment, complete service records, communicate with customers and supervisors, and maintain the service vehicle, tools, and equipment. The position requires travel, possibly overnight, and overtime as required by workload and customer needs. The technician completes assigned training and safety courses, follows applicable safety and HAZMAT requirements, and maintains professional conduct with customers and colleagues.

Requirements

More than two years of heavy equipment experience required.
Valid driver’s license required.
Ability to obtain a valid Commercial Driver’s License (CDL) and maintain an acceptable driving record.
Must own the tools required to perform repairs.
Knowledge of safe work procedures and practices.
Basic knowledge of equipment and tools, including their design, use, repair, and maintenance.
Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical systems.
Proficiency with current computer software and related hardware, and basic knowledge of machine electronic systems.
Customer service skills.
Basic diagnostic and troubleshooting skills.
Planning and organizing skills, including prioritizing and planning work, using time efficiently, and planning for additional resources.
Equipment or system operation and control skills.
Ability to select the tools and equipment needed for a job.
Ability to communicate clearly and effectively, verbally and in writing.
Ability to operate a crane and forklift and obtain required certifications or licenses.
Ability to meet deadlines and work in fast-paced, time-constrained circumstances.
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair.
Ability to make precisely coordinated finger movements with one or both hands to grasp, manipulate, or assemble very small objects.

Nice To Haves

Three or more years of heavy equipment experience preferred.
High school diploma or equivalent preferred.
MSHA certification preferred.
Air conditioning certification preferred.
Crane/Rigger certifications preferred.

Responsibilities

Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Perform minor off-site repairs and troubleshooting with minimal supervision.
Troubleshoot and perform basic diagnoses of equipment malfunctions and failures.
Remove and install parts, and disassemble and assemble basic components.
Test equipment, make adjustments, and verify proper operation after repairs and adjustments.
Complete job documents and service reports, order parts, maintain customer records, and access required databases.
Operate equipment and vehicles with necessary licenses and certificates.
Maintain service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation.
Follow contamination control and HAZMAT rules and regulations.
Keep company equipment, tools, and vehicle clean and in good working order.
Communicate job progress to supervisors and customers as needed.
Complete assigned jobs and tasks within flat-rate time and rework standards.
Work overtime as required by workload and customer needs.
Complete assigned Technician Training Path courses and safety training in a timely and proficient manner.
Maintain a professional appearance and professional conduct with internal and external customers; may mentor lower-level technicians.
Maintain regular and punctual attendance.
Perform other duties as assigned.