Field Service Technician

Linde•Charlotte, NC

35d•Onsite

About The Position

The Field Service Technician will analyze customer machines onsite to diagnose problems and independently recommend solutions through service or equipment sales. This role involves surveying customer machines to establish baseline efficiencies, analyzing potential productivity gains and savings, presenting findings, and implementing solutions independently. The technician will install new machines according to manufacturer installation standards, collaborate with National Market Manager(s) to propose new machines to existing and new customers, and ensure equipment is in safe working condition after repairs are completed. Responsibilities also include providing monthly reporting of activities and billings to the National Automation Service Manager and attending service trainings to stay current with the latest technologies and offerings. The role operates within a team environment alongside other regional technicians and thrives in a diverse and inclusive workplace.

Requirements

High School Diploma or GED required
Technical Degree in Electronics preferred
Valid Driver’s License with a clean driving record required
Five years of experience in electrical work within a manufacturing environment preferred
Welding or cutting experience is an advantage
Excellent communication skills
Proficiency with computers or PC applications
Willingness and ability to travel approximately 50%, including occasional overnight or weeklong trips
Ability to work independently and as part of a team in a fast-paced environment

Nice To Haves

Technical Degree in Electronics
Five years of experience in electrical work within a manufacturing environment
Welding or cutting experience

Responsibilities

Analyze customer machines onsite to diagnose problems and independently recommend solutions through service or equipment sales
Survey customer machines to establish baseline efficiencies, analyze potential productivity gains and savings, present findings, and implement solutions independently
Install new machines according to manufacturer installation standards
Collaborate with National Market Manager(s) to propose new machines to existing and new customers
Ensure equipment is in safe working condition after repairs are completed
Provide monthly reporting of activities and billings to the National Automation Service Manager
Attend service trainings to stay current with the latest technologies and offerings
Work collaboratively within a team environment alongside other regional technicians