Field Service Technician - New York

Intertape Polymer Group (IPG)•Rochester, NY

13d•$21 - $24•Onsite

About The Position

The Field Service Technician performs maintenance and repairs on IPG products within an assigned location to help ensure continuity of customer operations. The technician owns customer problems and incidents until they are resolved to the customer’s satisfaction or in accordance with applicable Service Agreements. The role requires knowledge of IPG products and the ability to communicate their value to customers. It includes on-site service, customer support, product testing, documentation, and travel that may frequently exceed 50% of a work week.

Requirements

High school degree or equivalent.
3–5 years of related experience.
Broad knowledge of electronics and electromechanical principles.
Skilled in using PC applications, including Microsoft Office Suite.
Knowledge of basic tools, including multimeters.
Ability to explain technical concepts to non-technical individuals and understand technical diagrams and manuals.
Strong written and oral communication skills.
Ability to work independently with little supervision.
Good customer service and organizational skills.
Ability to reason, communicate, make cognitive decisions, audit data, research, understand deadlines and timelines, and provide accurate results.
Valid state driver’s license and good driving record.
Ability to travel overnight by car and air; travel may frequently exceed 50% of a work week.
Flexibility to work extended hours during the work week and availability to work weekends and holidays as needed.
Ability to lift up to 60 pounds, including carrying and lifting tools and parts weighing up to 20 pounds; bend, squat, walk, stand, and/or sit for prolonged periods; and push and pull a cart with equipment weighing up to 60 pounds.

Nice To Haves

Associate degree in a technology field, such as mechanical, electrical, or electronics.

Responsibilities

Perform on-site installations, repairs, maintenance, and other service tasks on IPG products.
Conduct product demonstrations when required and provide maintenance support and training to in-house maintenance staff.
Establish a regular preventive maintenance program for existing end-user accounts.
Assist in testing and evaluating new products and custom packaging equipment; record and report faults, deficiencies, and unusual occurrences.
Follow communication procedures, including issuing RMAs and preparing and submitting work orders, expense reports, and trip reports.
Perform software upgrades to WAT units when required.
Support a Senior Technician onsite with other service needs as required.
Maintain proper records of service performed on IPG equipment for possible review with customers.
Perform other duties as assigned.