Field Service Engineer, New York

Cytek Biosciences Inc • US,

9h • $37 - $54

About The Position

Cytek Biosciences is seeking a Field Service Engineer to ensure the optimal performance, reliability, and uptime of its flow cytometry instruments at customer sites. The role involves installing, maintaining, troubleshooting, repairing, and upgrading instruments, while independently managing service activities and delivering responsive, high-quality customer support.

The engineer diagnoses and resolves instrument issues, performs preventive maintenance, manages schedules and spare parts, and maintains accurate service documentation. The position works closely with Technical Support, Service Management, and other departments to resolve complex issues, escalate recurring problems, and contribute to improvements in product reliability and service delivery. Candidates located in or around New York City are preferred.

This is a full-time position, generally operating Monday through Friday. Evening or weekend work may be required to meet business and customer service needs. Frequent travel may be required, including by commercial airline, train, and rental or leased vehicle. Work takes place in laboratory and customer environments and requires following applicable safety procedures. The role may involve lifting equipment or components weighing up to 25 pounds and standing for up to four hours at a time, with or without reasonable accommodation.

The base pay range depends on experience level: Field Service Engineer I, $37–$46 per hour; Field Service Engineer II, $43–$54 per hour.

Requirements

• Bachelor's degree in Life Sciences, Engineering, or a related technical discipline is preferred; equivalent technical training or military experience may be considered.
• 0–5 years of relevant experience in field service, laboratory instrumentation, flow cytometry, or a related technical field.
• Strong troubleshooting abilities, organizational skills, and professional communication are essential.
• Basic understanding of biology and scientific principles relevant to flow cytometry.
• Strong mechanical, electrical, and technical troubleshooting aptitude.
• Ability to learn and apply instrument service procedures and diagnostic techniques.
• Strong organizational, time-management, and problem-solving skills.
• Effective written and verbal communication skills.
• Ability to work independently while collaborating with cross-functional teams.
• Attention to detail and commitment to accurate technical documentation.
• Ability to lift and handle equipment or components weighing up to 25 pounds, with or without reasonable accommodation.
• Ability to perform service activities involving standing for extended periods, including up to four hours at a time, with or without reasonable accommodation.
• Ability to work in laboratory and customer environments while following applicable safety procedures.
• Frequent travel may be required using commercial airlines, trains, and rental or leased vehicles.

Nice To Haves

• Previous experience operating, maintaining, or repairing flow cytometry instruments is preferred but not required.
• Candidates located in and around New York City are preferred.

Responsibilities

• Install, perform preventive maintenance on, troubleshoot, repair, and upgrade Cytek flow cytometry instruments in accordance with established service procedures.
• Diagnose and resolve technical issues efficiently to minimize instrument downtime and restore performance.
• Verify instrument functionality and performance after service activities.
• Communicate professionally and responsively with customers, provide technical assistance and service findings, and set realistic expectations for repair timelines and next steps.
• Identify recurring customer concerns and share relevant feedback with internal teams.
• Independently manage assigned service activities, travel schedules, and customer appointments.
• Prioritize urgent service needs while balancing preventive maintenance, installations, and other commitments.
• Communicate scheduling conflicts, delays, and unresolved issues to appropriate stakeholders in a timely manner.
• Complete Field Service Reports, Instrument Qualification Reports, Parts Return Tags, expense reports, and other required documentation accurately and on time.
• Maintain service records documenting reported issues, troubleshooting, corrective actions, and final instrument status; follow service procedures, documentation standards, and company policies.
• Maintain accurate records of assigned spare parts inventory and ensure proper tracking, handling, and timely return of defective or unused parts.
• Periodically reconcile inventory to maintain accuracy and service readiness.
• Collaborate with Technical Support, Service Management, and other internal departments to resolve complex technical issues.
• Escalate unresolved or recurring technical problems through appropriate channels.
• Share technical knowledge, field observations, and customer feedback to support continuous improvement.
• Perform other duties as assigned to support business and service operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level