Field Service Engineer II - New York

Symmetrio • New York, NY

13h

About The Position

Symmetrio is partnering with a growing medical technology service organization to hire a Field Service Engineer II supporting critical medical equipment throughout the New York market. The role is responsible for maintaining equipment uptime and ensuring healthcare providers have reliable access to technology used in patient care.

The Field Service Engineer II performs on-site and in-house service, repair, maintenance, installation, and technical support for complex medical equipment and related systems. The engineer troubleshoots electronic, electromechanical, mechanical, software, PC, networking, wireless networking, and imaging-related issues, and acts as a technical resource for assigned customer accounts. The role involves working with customers, other Field Service Engineers, and internal technical teams to diagnose issues, minimize downtime, and provide customer service. Travel to customer sites is required, and support may be needed during standard and non-standard working hours based on customer needs.

Requirements

• Significant professional experience working with electronic and electromechanical systems.
• Experience using testing equipment to verify, check out, and calibrate electronic equipment.
• Strong technical experience with computers and PC-based systems.
• Demonstrated ability to troubleshoot and repair electronic, mechanical, software, and networking-related issues.
• Ability to diagnose and resolve moderately complex mechanical problems.
• Ability to identify and repair routine software and network issues.
• Strong computer troubleshooting and debugging skills.
• Customer-focused approach with strong interpersonal and communication skills.
• Strong written and verbal communication skills in English.
• Proficiency with Microsoft Word, Excel, PowerPoint, email, and other standard business applications.
• Ability to lift up to 75 pounds and stand for extended periods.
• Manual dexterity and ability to work effectively with small components and objects.
• Ability and willingness to travel domestically and internationally, including for extended periods when required.
• Flexibility to work standard and non-standard hours based on customer and service requirements.

Nice To Haves

• Previous field service experience in medical devices, medical equipment, healthcare technology, or a related technical environment.
• Experience troubleshooting complex medical equipment or imaging systems.
• Experience diagnosing software and network connectivity issues associated with medical or technical equipment.
• Experience with electronic and electromechanical equipment testing, calibration, and repair.
• Experience with Salesforce or a comparable CRM/ERP platform.
• Experience working directly with hospitals, healthcare facilities, or other clinical customers.
• Demonstrated ability to independently troubleshoot technical issues and determine appropriate repair strategies.

Responsibilities

• Perform on-site and in-house service, repair, maintenance, and installation of complex medical equipment and related technologies.
• Troubleshoot electronic, electromechanical, mechanical, hardware, software, PC, networking, and wireless networking issues.
• Serve as a primary technical and service contact for assigned customer accounts.
• Diagnose equipment failures and determine repair strategies to minimize customer downtime and time to resolution.
• Provide technical support to customers regarding the operation, maintenance, and performance of supported equipment.
• Provide phone and remote technical assistance to customers and other Field Service Engineers as needed.
• Troubleshoot moderately complex mechanical issues, including vacuum-related problems, software issues, networking problems, and imaging system defects.
• Perform equipment testing, verification, checkout, and calibration using appropriate electronic testing equipment.
• Manage and maintain spare-parts inventories for assigned customers, including replenishing customer spare-parts kits as necessary.
• Ensure serviced equipment operates according to applicable technical specifications and safety guidelines.
• Maintain detailed documentation of service visits, technical issues, troubleshooting activities, repairs, and parts used.
• Maintain current technical documentation related to the operating characteristics, design, and performance of assigned equipment.
• Prepare reports and documentation supporting analysis of product failures, recurring technical issues, and equipment serviceability.
• Maintain technical knowledge and safety awareness while performing field service activities.
• Document customer and service activity through Salesforce, email, expense reports, and other company systems.
• Complete required technical and professional training during onboarding and ongoing development.
• Travel to customer locations and provide support during standard and non-standard working hours based on customer needs.

Benefits

• Competitive base salary of $100,000–$150,000 annually, based on experience and qualifications.
• Company-sponsored benefits package.
• Opportunities for technical training and continued professional development.
• Opportunity to work with complex medical technology in a customer-facing field service environment.
• Professional growth opportunities within a growing medical technology service organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed