Field Service Technician

BLM GROUP•Boston, MA

26d

About The Position

The Field Service Technician works under the direct supervision of the Service Manager to install new BLM equipment, perform preventive maintenance, troubleshoot issues, and make emergency repairs at customer sites. The technician resolves customer issues and questions in a timely manner while maintaining positive client relationships. The position supports sales staff, demonstrates BLM GROUP software capabilities, documents work and future service needs, and completes service, installation, time, and expense reports. It requires up to 100% travel, including domestic and international travel by land or air as assigned. The technician works primarily in a manufacturing facility, which may have moderate to loud noise, and occasionally in an office environment.

Requirements

High school diploma required.
Two to four years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to use the Internet effectively.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to use electrical/electronic test and measurement equipment effectively.
Ability to understand, analyze, and resolve technical mechanical or electrical issues based on measured data.
Ability to read and comprehend technical information in equipment manuals or electronic media.
Ability to document technical data and steps taken to resolve equipment and product issues accurately.
Ability to communicate technical issues and resolution steps to the BLM corporate office.
Proven customer service skills focused on customer relationships.
Strong organization, verbal and written communication, and time-management skills.
Ability to work effectively with minimal supervision and to identify appropriate sources of technical assistance.
Ability to work effectively as a team member with colleagues at all levels and customers of different types and levels.
Ability to meet the physical demands of the role, including lifting or moving 50 to 70 pounds and performing the listed activities such as standing, walking, climbing, stooping, kneeling, crouching, or crawling.
Ability to travel domestically and internationally as required.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf, Amada, Mazak, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and equipment service at customer sites.
Accurately document completed service and future equipment service needs.
Maintain excellent customer service and customer satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare time sheets, service reports, and installation forms accurately and on time.
Track expenses accurately and submit expense reports promptly.
Maintain a safe work environment and operate within OSHA/MIOSHA guidelines.
Communicate with other departments as necessary.
Work overtime as required by workload and customer needs.
Travel up to 100% as assigned by management, including domestic and international travel by land or air.
Perform other duties as assigned by management.