Field Service Technician - Fort Myers, FL

Xerox•Fort Myers, FL

14h•$32,940 - $65,880

About The Position

Xerox is hiring a Field Service Technician to join its Technical Services organization and provide customer-focused field support. The role uses electro-mechanical expertise to troubleshoot, repair, and maintain customer equipment, helping maximize device availability and performance. Xerox provides technical training on its products and prepares technicians to work independently in an assigned territory. The technician diagnoses and resolves equipment issues, delivers responsive customer service, manages service calls and territory responsibilities, and maintains the equipment, parts, and inventory needed to support customers. Work includes meeting established productivity, response-time, quality, cost, and customer-satisfaction expectations. The role is field-based and requires a valid driver's license, automobile insurance meeting company requirements, and compliance with the company's motor vehicle safety standards. The physical demands include lifting up to 50 pounds and regularly walking, standing, squatting, bending, and driving for more than 50 percent of the workday. The position is full-time in Fort Myers, Florida.

Requirements

Electro-mechanical troubleshooting experience, including the ability to use a multimeter and interpret electrical schematics.
Strong customer service, time management, problem-solving, and organizational skills.
Ability to work independently in a field-based environment and reliably meet customer and service commitments.
Ability to lift up to 50 pounds and regularly walk, stand, squat, bend, and drive for more than 50 percent of the workday.
Valid driver's license and current automobile insurance coverage meeting company-specified minimums.
Ability to meet the company's motor vehicle safety standards.

Responsibilities

Diagnose, troubleshoot, repair, and maintain customer equipment using electrical and mechanical knowledge.
Deliver professional, responsive customer service while helping minimize equipment downtime.
Use diagnostic tools, including a multimeter, and interpret electrical schematics to identify and resolve equipment issues.
Manage assigned service calls and territory responsibilities while meeting established productivity, response-time, quality, and cost expectations.
Maintain the equipment, parts, and inventory required to support customers within the assigned territory.