Field Service Technician

BLM Group World Wide•Portland, OR

27d

About The Position

The Field Service Technician works under the direct supervision of the Service Manager to install new BLM equipment, perform preventive maintenance, troubleshoot equipment, and complete emergency repairs at customer sites. The role supports timely resolution of customer issues and questions while maintaining positive customer relationships. It also supports sales staff in servicing BLM equipment, demonstrates applicable BLM GROUP software capabilities to customers, documents service work and future service needs, and completes service-related reports and expense tracking. The position requires travel of up to 100%, including domestic and international travel by land or air, and overtime as required by workload and customer needs. The technician primarily works in manufacturing facilities, where noise may be moderate to loud, and occasionally works in an office environment. The position reports to the Service Manager and has no supervisory responsibilities.

Requirements

High school diploma required.
Two to four years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to use the Internet effectively.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to use electric/electronic test and measurement equipment effectively.
Ability to understand, analyze, and resolve technical mechanical or electrical issues based on measured data.
Ability to read and understand technical information in equipment manuals or electronic media.
Ability to document technical data and steps taken to resolve equipment and product issues accurately.
Ability to communicate technical issues and resolution steps to the BLM corporate office.
Customer service skills focused on customer relationships.
Strong organization, verbal and written communication, time management, and problem-solving skills.
Ability to work effectively with minimal supervision and to identify appropriate sources of assistance.
Ability to work effectively as a team member with people at all levels and with varied customers.
Ability to travel up to 100% domestically and internationally.
Ability to lift or move 50 to 70 pounds and perform the physical activities described in the posting.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf laser machines, Amada Laser, Mazak laser, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and other equipment service at customer sites.
Document service performed and identify future equipment service needs accurately.
Maintain excellent customer service and customer satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare timesheets, service reports, and installation forms accurately and on time.
Track expenses accurately and submit expense reports on time.
Maintain a safe work environment and operate within OSHA/MIOSHA guidelines.
Communicate with other departments as needed.
Work overtime as required by workload and customer necessity.
Travel up to 100% as assigned by management, including domestic and international travel by land or air.
Perform other duties assigned by management.