Field Service Technician

Prescott's Med • Indianapolis, IN

30d • Onsite

About The Position

Join the team at Prescott’s Med — where quality meets care. Prescott’s is a leading medical device services company, trusted by healthcare professionals across the country. We specialize in the distribution and expert refurbishment of essential medical equipment, including sterilizers, surgical microscopes, pumps, monitors, anesthesia machines, and more. Our mission is to enhance the quality of healthcare by ensuring providers have access to reliable, high-performing equipment. If you're passionate about supporting the frontlines of care through innovation and service, we’d love to have you on our team. This position will support Washer Solutions, a subsidiary of Prescott’s Med.

Requirements

• High school diploma or equivalent.
• Valid driver’s license required.
• Minimum of one to two years’ experience in a related field of work with technical school training, or three to five years’ experience without advanced training.
• One to three years’ experience in the repair and maintenance of Getinge (Castle) and/or Steris (AMSCO) industrial washing, sterilization and/or surgical equipment required.
• Excellent interpersonal and communication skills required.
• Strong technical and troubleshooting skills.
• Proficiency in computer and Windows software required.
• Strong organization and problem-solving skills.
• Ability to work independently and without close supervision.
• Flexibility to handle multiple and changing priorities.
• Ability to work flexible hours and travel as required (60-90% estimated travel).
• General knowledge of the following: principles and methods of sterilization, steam generators, industrial controls, central processing systems, modular transport systems and industrial washing equipment.
• Basic knowledge and experience with electrical, plumbing, and mechanical systems.

Nice To Haves

• Completion of mechanical, electrical, or electronic technical school training preferred.
• One to three years’ experience in the repair and maintenance of Getinge (Castle) and/or Steris (AMSCO) industrial washing, sterilization and/or surgical equipment.
• General knowledge and experience with the following types of equipment manufactured by Steris (AMSCO), Getinge (Castle), Tuttnauer, ETC, Consolidated, Primus and others.
• Autoclaves / Sterilizers
• Blanket Warmers
• Cage & Rack Washers
• Endoscope Washers (Steris System 1)
• Glassware Washer
• Surgical Lights and Tables
• Steam Generators
• Tunnel Washers

Responsibilities

• Provide on-site technical support for industrial washing, sterilization and surgical equipment through preventive maintenance, troubleshooting, repair, equipment modifications and installation support.
• Provide excellent customer service by pro-actively communicating with customers on a daily basis.
• Utilize technology to complete service call reports and other administrative duties as required.
• Troubleshoot, repair, modify, and rebuild/refurbish industrial washing, sterilization and surgical equipment and system components.
• Perform preventive and corrective maintenance required on various types of equipment from multiple manufacturers.
• Ensure customer satisfaction through pro-active communication, dedication to resolving customer equipment performance issues/problems, and maintaining an effective service schedule.
• Utilize technology (laptop computer and related software) to perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion in a timely fashion per company policies.
• Increase company growth by identifying sales opportunities, recommending appropriate products and services to customers, and identifying new potential customers in the local service area.
• Establish and maintain effective relationships with customers, colleagues and management.
• Communicate timely and effectively with customers regarding scheduling preventive maintenance and routine service calls.
• Maintain courteous and professional demeanor when working with customers, contractors, management and fellow employees.
• Utilize customer policies and protocols when entering and exiting customer facilities and abide by all Washer Solutions policies and procedures.
• Respond to routine customer and sales questions regarding equipment operation and performance.
• At management discretion, provide on-site support to the sales team by identifying opportunities, sizing, and utility requirements.
• Other duties as assigned.

Benefits

• Highly competitive salary commensurate with experience
• Medical, dental and prescription drug insurance
• 401 (k) participation with employer match
• Paid vacation and holidays
• Travel expense reimbursement
• Company vehicle, if applicable
• Company supplied laptop computer, cell phone and other technologies, if applicable
• Paid time off
• Healthcare insurance (medical dental, and vision coverage)
• Accident insurance, critical illness, and hospital indemnity insurance
• Short term (employee paid) and long-term disability (employer paid)
• 401K plan with company matching
• Continuous learning and development - offering opportunities for training, workshops, and certifications

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED