Field Service Technician

Flowserve Corporation•Baton Rouge, LA

27d

About The Position

The Field Service Technician travels to customer locations to troubleshoot and repair Flowserve Control Valve Business Unit products, and to solicit the sale and installation of spare parts. The technician serves as a knowledgeable control-valve resource for customers and may also repair or overhaul competitors’ valves as needed. When field service work is unavailable, the technician reports to the Manager for repair-shop assignments and may assist the assembly department.

Requirements

3–5 years of control valve experience in assembly, repair, and troubleshooting, including technical problem-solving involving integration of actuation, control valves, and instruments.
Ability to explain digital and mechanical concepts and articulate recommendations that communicate value to customers.
Comprehensive working knowledge of instrumentation, process control, and flow-loop elements, including PID control, flowmeters, process sensors, transmitters, valves, analog and digital communications, DCS, PLC, and asset management systems.
Proficiency with Microsoft Office programs: Word, Excel, PowerPoint, and Outlook.
Excellent writing and documentation skills for engineering reports and other documentation.
Comprehensive working knowledge of major DCS and related asset management systems, including Emerson DeltaV/AMS, Yokogawa Centum VP/PRM, and Honeywell Experion/FDM.
Proficiency with audio-visual, electronic, mechanical, and pneumatic demonstration equipment.
Knowledge of removing, installing, and starting up digital products, including software installations.
Ability to work independently with little to no supervision.
Ability to collaborate with instrument engineers, site engineers, and technicians.
Ability to remain calm and even-tempered in stressful situations.
Comprehensive knowledge of technical designs, engineering drawings, and schematics.
Comprehensive knowledge of major valve competitors, including Fisher, MN, Metso, Samson, and CCI.
Comprehensive knowledge and experience with Flowserve’s main digital positioner competitors, including Fisher, Masoneilan, Metso, Samson, Siemens, ABB, and Foxboro.
Physical ability to frequently lift up to 50 pounds, ascend and descend ladders and staircases, and climb and reach in, under, and around large equipment, often outdoors.

Nice To Haves

Electric actuation competitor knowledge, including Rotork, Auma, EIM, and Coester, among others.
Flawless interpersonal and communication skills with teams and customers.
Comprehensive working knowledge of instrumentation, process control, and flow-loop elements, including PID control, flowmeters, process sensors, transmitters, valves, analog and digital communications, DCS, PLC, and asset management systems.
Excellent problem-solving abilities and analytical thinking.
Associate degree in Instrumentation.

Responsibilities

Advise plant personnel on correct maintenance and operating procedures.
Provide accurate records of work performed and actions taken, including conclusions and recommendations as required.
Check equipment after installation and before startup of valves and associated equipment, completing the work within the allotted time and handling customer problems with minimal delay.
Perform valve walkdowns at customer facilities to support large-outage preplanning.
Write clear, concise daily reports to keep the customer and manager informed of job progress.
Maintain accurate job paperwork and monitor time and materials charged to each job.
Conduct required onsite safety training, complete JSEA before performing work, and maintain a safe work site.
Maintain a high standard of customer service.
Identify and attend training to develop personal knowledge and skills.
Report to the Manager for repair-shop assignments when field service work is unavailable and assist the assembly department as required.
Troubleshoot and repair equipment in the field, primarily Flowserve Control Valve products and potentially products from other manufacturers.
Provide technical support to customers by email or phone.
Assist the engineering department with failure evaluations.
Conduct diagnostic testing on control valves and interpret results using software such as SoftTools, Profiler, ValveSight, FAST Test, or StarTalk XP.
Use HART, MODBUS, and Foundation Fieldbus digital communication protocols.