Gearbox Field Services Technician

Horsburgh & Scott Company•Cleveland, OH

About The Position

Horsburgh & Scott, a recognized leader in engineered gear drives, gearbox manufacturing, and repair services, is seeking a skilled, customer-focused Field Service Technician to support installation, inspection, maintenance, troubleshooting, and repair activities at customer locations. The technician represents the company in the field and delivers technical service while maintaining high standards of safety, quality, and customer satisfaction. The position is safety-sensitive and involves work in demanding industrial environments.

Requirements

High school diploma or GED.
At least two years of industrial mechanical repair and maintenance, field service, gearbox repair, rotating equipment, power transmission, or related experience.
Strong mechanical troubleshooting and diagnostic skills.
Ability to read and interpret engineering drawings, technical manuals, schematics, and specifications.
Knowledge of precision measurement tools and equipment.
Ability to safely operate hand tools, power tools, hydraulic tools, and lifting equipment.
Strong communication, customer service, organizational, and documentation skills.
Ability to work independently with minimal supervision.
Valid driver's license with an acceptable driving record.
Ability to obtain customer-required certifications and site qualifications.
Ability to travel 50% to 75% of the time, including overnight travel, and to travel on short notice for emergency service needs.
Ability to work a variable schedule, including weekends, holidays, and extended shifts, as business needs require.
Ability to perform the essential functions with or without reasonable accommodation, including lifting and carrying tools and components, standing and walking for extended periods, climbing, working at heights with fall protection, maneuvering equipment with assistance or mechanical devices, and wearing required PPE.

Nice To Haves

Technical school, trade school, military technical training, or equivalent mechanical training.
Experience with industrial gear drives, gearboxes, bearings, couplings, lubrication systems, and rotating equipment.
Experience in manufacturing, mining, steel, power generation, aggregate, cement, marine, or other heavy industrial environments.
Proficiency with Microsoft Office applications and electronic reporting systems.
MSHA, OSHA 10/30, First Aid/CPR, and confined space certifications.

Responsibilities

Travel to customer facilities to install, inspect, maintain, troubleshoot, repair, and commission industrial gearboxes, gear drives, and related mechanical equipment.
Perform gearbox inspections, disassembly, assembly oversight, alignment verification, and operational assessments.
Diagnose mechanical equipment failures, determine corrective actions, and assist with root cause analysis and reliability improvement recommendations.
Interpret engineering drawings, technical manuals, repair procedures, assembly instructions, and equipment specifications.
Use precision measuring instruments and diagnostic equipment to evaluate equipment condition and performance; conduct vibration, lubrication, alignment, and operational checks as required.
Coordinate service activities with customer personnel and internal support teams.
Maintain professional customer relationships, communicate findings and repair updates, and respond to customer questions and technical concerns.
Support emergency service calls and customer outage situations when required.
Complete field service, inspection, expense, timesheet, and other required reports accurately and on time; document equipment conditions, recommendations, and work performed.
Comply with company and customer safety requirements, participate in safety orientations, use required PPE and lockout/tagout procedures, maintain required certifications and training, and promptly report safety concerns and incidents.
Support shop repair activities when not assigned to field work, assist with equipment testing and customer acceptance activities, and participate in technical training and continuous improvement initiatives.
Perform other duties as assigned.