Field Service Technician - Louisville, KY

Getinge•Frankfort, KY

7d•$32 - $39•Onsite

About The Position

As a Field Service Technician for Getinge in the Louisville, Kentucky area service territory, the role provides maintenance and repair services at customer establishments, following manufacturer instructions and applying knowledge of mechanical, hydraulic, and electronic equipment. The technician provides on-site and remote troubleshooting, repair, technical support, and scheduled maintenance, while supporting customers, service contracts, and sales activities. The position also includes maintaining safety and regulatory compliance, building effective relationships with customers and Getinge personnel, mentoring Maintenance Technicians, completing required training and reports, meeting performance indicators, and managing expenses and inventory according to established guidelines. The technician is responsible for understanding and conforming to the company’s environmental and health and safety policies. The position offers a base salary of $32 to $39 per hour, benefits, extensive training, and participation in a company vehicle program, with a company credit card and phone provided. Getinge employs over 12,000 people worldwide, and its products are sold in more than 135 countries.

Requirements

Associate’s degree in a technical discipline, such as Electronics, Electro-Mechanical, or Biomedical Engineering; equivalent military training; or an equivalent combination of education and experience.
At least 3 years of related experience in a field-based technical service role or technical maintenance/repair position; medical or life science device industry experience is preferred.
Technical proficiency using schematics, checklists, system diagrams, and associated tools to maintain and repair electronic, mechanical, hydraulic, pneumatic, or plumbing systems.
Demonstrated ability to troubleshoot and repair highly technical mechanical and electronic systems.
Proficiency using hand tools and electronic test equipment.
Computer literacy, including familiarity with information technology concepts, personal computers, Microsoft Windows, and Microsoft Office applications.
Strong verbal and written communication skills in a customer-facing work environment.
Experience working independently and performing tasks with minimal supervision.
Ability to follow documented procedures and protocols, including regulatory requirements.
Ability to work a flexible schedule when required by customer needs and accessibility protocols.
Valid driver’s license.
Ability to comply consistently with customer vendor credentialing processes and protocols.
Ability to work in close quarters and use arms and legs for reaching, pulling, pushing, stooping, standing, climbing, lifting, turning, and kneeling.
Ability to lift at least 75 pounds.

Nice To Haves

Experience in the medical or life science device industry.

Responsibilities

Provide on-site and remote troubleshooting, repair, and technical support to customers in the assigned service territory.
Perform preventive and other scheduled maintenance at customer establishments using proper tools, test equipment, replacement parts, and established procedures.
Assist sales personnel in marketing Getinge equipment through joint calls, in-services, and sales leads.
Support service contracts through high-quality work and customer service, and assist with contract renewals.
Comply with health and safety codes and procedures required by Getinge policies, customers, and regulatory agencies.
Establish and maintain positive working relationships with customers and Getinge personnel.
Serve as a technical mentor and field-based training resource for Maintenance Technicians.
Maintain competence through effective use of product information and technical data.
Accurately prepare and submit required reports by their deadlines.
Meet or exceed applicable KPI requirements.
Maintain expenses and required inventory within established guidelines and limits.
Provide services in accordance with Getinge’s published warranty and maintenance contract policies.
Complete training required by Getinge training and certification processes, regulatory bodies, and quality systems.
Perform other related duties as assigned.
Understand and follow the Environmental Policy, minimizing environmental impacts and bringing potential improvements or harmful activities to management’s attention.
Understand and follow the Health and Safety Policy, identifying significant risks and hazards related to the work.