Field Service Technician
About The Position
The Field Service Technician installs, debugs, and maintains product and component hardware and software, primarily at customer premises. The role serves an assigned customer and/or product area and territory, handling equipment such as ATMs and retail equipment. It includes scheduled inspections, cleaning, minor repairs, troubleshooting, incident handling, preventive maintenance, hardware and software installation or removal, and customer training. The technician schedules services, completes required paperwork, keeps customers informed, and works to ensure their satisfaction and understanding of product functionality.
Requirements
- Education or equivalent work experience.
- Minimum of 2–4 years of relevant field service experience, or an equivalent combination of education and experience.
- Good written and verbal communication skills.
- A driver's license and driving record that satisfies Diebold Nixdorf fleet requirements.
Responsibilities
- Install, debug, and provide technical maintenance for ATMs, retail equipment, and other products within an assigned customer and/or product area.
- Troubleshoot hardware and software failures using diagnostic tools and detailed analysis.
- Perform component-level hardware repairs and clean and adjust mechanical components.
- Configure and install applicable software.
- Perform routine preventive maintenance checks according to documented procedures and refill consumables as directed.
- Install, move, add, change, and remove hardware and software products.
- Instruct and train customers on the use and operation of installed hardware and software.
- Receive incident briefings and orders from dispatch, report unforeseen issues, and provide detailed briefings on completed activities.
- Proactively inform customers about service status, progress, and outcomes.
- Identify technical or process problems, inform the manager or relevant personnel, and offer improvement recommendations.
- Use corporate tools and processes for knowledge sharing and information gathering.
- Schedule services and complete required paperwork.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
