Field Service Technician - AMLD Survey Operations

ABB•Alexander City, TN

10h•Hybrid

About The Position

The Field Service Technician supports ABB’s AMLD survey operations by identifying and locating potential natural gas emissions across assigned survey areas. The role operates company vehicles equipped with methane and ethane sensors and specialized equipment, then uses detection data to conduct on-foot surveys, assess and grade findings, and record results. The position provides flexible coverage across four service regions—Kansas City, Missouri; St. Louis, Missouri; Birmingham, Alabama; and Gulf Coast, Alabama—to balance workload, cover vacations, and fulfill contracted survey commitments. The technician works directly with gas utility customers to address operational issues and communicate clearly about service timelines and expectations. Responsibilities also include technical troubleshooting, data analysis, equipment installation and repair, preventative and unplanned maintenance, and preparing detailed reports and documentation. The work model is hybrid, based from a home location in Missouri, Texas, Oklahoma, Tennessee, or Alabama, with up to 75% travel required. The role reports to the Field Service Team Leader.

Requirements

High school diploma or GED.
At least 1 year of field experience in a customer-facing technical support role.
Ability and willingness to travel up to 75% as required.
Ability and willingness to possess and maintain a valid passport and driver's license.
Ability to cultivate strong customer relationships and communicate technical information to non-technical audiences.
Ability to collaborate effectively across cross-functional teams and demonstrate good interpersonal and teamwork skills.
Proficiency using computers and relevant software.
Must pass an evaluation to become Operator Qualified; training and opportunities to pass the required tasks will be provided.
Must already have work authorization permitting employment with ABB in the United States.

Nice To Haves

Prior experience in the natural gas utility industry, particularly involving sustainability initiatives, technological innovations, and regulatory compliance.

Responsibilities

Operate company vehicles equipped with methane/ethane sensors and specialized equipment to identify and locate potential natural gas emissions.
Conduct on-foot surveys using detection data, detect emissions, grade findings, and accurately log results.
Provide flexible coverage and support across the Kansas City, St. Louis, Birmingham, and Gulf Coast service regions.
Work with gas utility customers to identify and resolve operational issues and communicate service timelines and expectations.
Diagnose and troubleshoot equipment issues and provide technical support.
Analyze data to identify trends and provide actionable insights.
Perform equipment installations, repairs, preventative maintenance, and unplanned maintenance.
Create technical reports and maintain thorough documentation of field activities and customer interactions.
Complete field service reports, timesheets, expense reports, and other required documentation promptly and thoroughly.

Benefits

Choice of two medical plan options: a PPO Copay Plan or a High Deductible Health Plan with a Health Savings Account.
Choice of Core or Core Plus dental plans.
Vision benefit.
Company-paid life insurance and accidental death and dismemberment coverage.
Voluntary life and accidental death and dismemberment coverage.
Company-paid short-term disability and long-term disability coverage, with an option to increase long-term disability coverage.
Supplemental benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Paid parental leave.
Employee Assistance Program.
Health Advocate support for mental and behavioral health, health navigation, virtual health, and infertility/adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan.
11 paid holidays.
Vacation based on years of service for hourly and non-exempt positions.