Field Service Technician

Analogic Jobs • Phoenix, AZ

26d

About The Position

Analogic’s Global Field Service Department is seeking a dependable Field Service Technician to deliver exceptional customer service by diagnosing and resolving technical issues. The role supports customer satisfaction, retention, and profitability while providing service for aviation security screening equipment. The position covers Phoenix Sky Harbor International Airport (PHX) and surrounding areas and reports to the Area Manager of Security Field Service. All experience levels are welcome to apply.

The technician performs electronic and mechanical repairs, preventive maintenance, and field projects; documents service activity; maintains tools and calibrated equipment; and builds strong customer relationships. The role requires technical proficiency, effective communication, independent field work, and flexibility to meet changing customer and business needs. Candidates must satisfy airport and security-clearance requirements, travel requirements, and applicable physical and productivity standards.

Requirements

• High school diploma or equivalent.
• A minimum of 3–5 years of experience in troubleshooting and repair.
• Strong time-management skills and ability to complete assigned small field projects.
• Technical aptitude and ability to learn and adapt to new technology.
• Professional demeanor and customer-focused approach.
• Professional written and oral communication skills for detailed reporting and communication with internal and external customers.
• Flexibility and openness to a fluid schedule and work environment.
• Must pass a criminal background check, drug test, pre-employment physical, and credit check.
• Ability to safely and successfully perform the essential physical functions of the job and meet essential qualitative and/or quantitative productivity standards.
• Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, obtain the necessary public trust security clearance (eApp), and be authorized to access and handle Sensitive Security Information (SSI).
• Valid driver’s license and dependable transportation.
• Ability to travel up to 10% by plane domestically and internationally, with the required Real ID and passport for international travel.
• U.S. citizenship or permanent residency (green card) is required due to contractual obligations.
• Must be able to work overtime and variable hours as required by business needs.

Nice To Haves

• Certified trade training.

Responsibilities

• Diagnose errors and technical problems and determine appropriate solutions.
• Use effective electronic and mechanical repair troubleshooting methods and maintain technical product knowledge.
• Prepare timely, detailed service reports.
• Exceed company and customer requirements and respond to customer needs while building positive relationships.
• Maintain tools and calibrated equipment in proper condition.
• Meet daily service needs at assigned sites and locations.
• Plan and perform repairs and preventive maintenance independently in the field.
• Schedule work according to field needs.
• Complete assigned small field projects and manage time effectively.
• Work overtime and variable hours as required by business needs.
• Travel up to 10% domestically and internationally by plane as required.

Benefits

• 401(k) with company match, vested immediately.
• HSA/FSA match.
• Eight weeks of paid parental leave.
• Healthcare coverage designed to adapt as employees’ family and health needs change.
• Continuous education pathways.
• Competitive compensation and benefits program.
• Opportunity to grow with the company.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED