Rotational Field Service Technician

NOV Inc. • Hobbs, IN

6d

About The Position

We are looking for a self-driven and reliable Field Service Technician to join the MD Totco (MDT) group. The rotational role provides technical support and services to customers in the Oil and Gas Industry. It offers the opportunity to work with equipment and contribute to the efficient operation of existing systems.

The technician travels to customer sites to install, commission, test, calibrate, and upgrade NOV products and systems; trains customers on upgraded systems; communicates field failures and feedback; and completes billing, inventory management, paperwork, and field service documentation. The role requires maintaining customer satisfaction, following field safety protocols, and collaborating with team members and departments. The schedule is 14 days on and 14 days off, with 12 or more hours of work daily during scheduled periods. Travel exceeds 75% of the time, and the technician must be willing to be on call for urgent customer requests.

Requirements

• High school diploma or GED is required.
• Willingness to travel more than 75% of the time.
• Ability to work a rotational schedule of 14 days on and 14 days off.
• Ability to work 12 or more hours daily during scheduled work periods.
• Good interpersonal skills and effective communication abilities.
• Knowledge of oil and gas field components, including software and hardware.
• Willingness to be on call and respond to urgent customer requests.
• Must be at least 21 years old.
• Must pass background, driving record, drug, and physical checks.

Nice To Haves

• Associate degree or equivalent experience with 2 or more years of technical experience is preferred.
• Electrical background is preferred but not mandatory.

Responsibilities

• Travel to customer sites for installation, commissioning, testing, and calibration of NOV products.
• Conduct field installations and calibrations of sensors and systems, ensuring proper functionality.
• Perform field upgrades and train customers on the operation of upgraded systems.
• Communicate field failures and feedback to relevant departments for analysis and improvements.
• Complete billing, inventory management, and necessary paperwork accurately and on time.
• Submit field service documentation with all relevant details.
• Maintain customer satisfaction through effective communication and timely support.
• Adhere to safety protocols and guidelines while working in the field.
• Collaborate with team members and departments to ensure smooth operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED