Field Service Technician
About The Position
The Field Service Technician maintains and repairs IPG products at assigned locations to help ensure continuity of customer operations. The technician owns customer problems and incidents through resolution to the customer’s satisfaction or in accordance with applicable service agreements. The role requires knowledge of IPG products, their features and capabilities, and the ability to communicate their value to customers. The technician performs on-site installations, repairs, maintenance, service tasks, and product demonstrations when needed. Responsibilities also include establishing preventive maintenance programs, supporting and training customers’ in-house maintenance staff, assisting with testing new products and custom packaging equipment, recording faults and unusual occurrences, completing service documentation, and upgrading software on WAT units when required. The role supports Senior Technicians as needed. The position involves frequent overnight travel by car and air, which may exceed 50% of a work week. Extended weekday hours and weekend or holiday availability may be required as needed. Physical tasks include carrying and lifting tools and parts, bending, squatting, walking, standing or sitting for prolonged periods, and pushing or pulling a cart with equipment.
Requirements
- High school degree or equivalent.
- Three to five years of related experience.
- Broad knowledge of electronics and electromechanical principles.
- Skilled in using PC applications, including Microsoft Office Suite.
- Knowledge of basic tools, including multimeters.
- Ability to present technical concepts to non-technical individuals.
- Ability to understand technical diagrams and manuals.
- Strong written and oral communication skills.
- Ability to work independently with little supervision.
- Good customer service and organizational skills.
- Ability to reason, communicate, make cognitive decisions, audit data, research, understand deadlines and timelines, and provide accurate results.
- Valid state driver’s license and good driving record.
- Ability to travel overnight by car and air, frequently for more than 50% of a work week.
- Availability to work extended hours during the work week and weekends and holidays as needed.
- Ability to lift up to 60 pounds, including carrying and lifting tools and parts weighing up to 20 pounds.
- Ability to bend, squat, walk, stand, and/or sit for prolonged periods.
- Ability to push and pull a cart with equipment weighing up to 60 pounds.
Nice To Haves
- Associate degree in a technology field, such as mechanical, electrical, or electronics.
Responsibilities
- Perform on-site installations, repairs, maintenance, and other service tasks on IPG products.
- Conduct product demonstrations when required.
- Provide maintenance support and training to in-house maintenance staff.
- Establish regular preventive maintenance programs for existing end-user accounts.
- Assist in testing and evaluating new products and custom packaging equipment.
- Record and report faults, deficiencies, and other unusual occurrences.
- Follow communication procedures, including issuing RMAs and preparing and submitting work orders, expense reports, and trip reports.
- Perform software upgrades to WAT units when required.
- Support Senior Technicians onsite with other service needs as required.
- Maintain proper records of service performed on IPG equipment for potential review with customers.
- Take ownership of customer problems and incidents through resolution.
- Perform other duties as assigned.
Benefits
- Competitive pay
- Extensive benefits that support employees and their families
- Ongoing training
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
