Field Service Technician

BLM Group World Wide•Las Vegas, NV

27d

About The Position

The Field Service Technician works under the direct supervision of the Service Manager to install new BLM equipment and perform preventive maintenance, troubleshooting, emergency repairs, and other service at customer sites. The technician helps resolve customer issues promptly, demonstrates applicable BLM GROUP software capabilities, and maintains positive customer relationships and satisfaction. The role also supports sales staff, documents work performed and future service needs, and completes service, installation, time, and expense reports accurately and on time. The position requires travel of up to 100%, including domestic and international travel by land or air, and overtime as required by workload and customer needs. The technician works primarily in manufacturing facilities, where noise may be moderate to loud, and occasionally in an office environment.

Requirements

High school diploma required.
Two to four years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Office, including Word, Excel, and Outlook, and ability to use the Internet effectively.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to use electric/electronic test and measurement equipment effectively.
Ability to understand, analyze, and resolve technical mechanical or electrical issues based on measured data.
Ability to read and understand technical information in equipment manuals or electronic media.
Ability to document technical data and steps taken to resolve equipment and product issues accurately.
Ability to communicate technical issues and resolution steps to the BLM corporate office.
Proven customer service skills focused on customer relationships.
Strong organization, verbal and written communication, and time management skills.
Ability to work effectively with minimal supervision, identify appropriate sources of technical assistance, and work collaboratively with varied team members and customers.
Ability to meet the physical demands of the role, including lifting or moving 50 to 70 pounds and performing activities such as standing, walking, climbing, balancing, stooping, kneeling, crouching, or crawling.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf laser machines, Amada Laser, Mazak laser, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and other equipment service at customer sites.
Document service performed and future equipment service needs accurately.
Maintain excellent customer service and customer satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare time sheets, service reports, and installation forms accurately and promptly.
Track expenses accurately and complete expense reports promptly.
Maintain a safe work environment and follow OSHA/MIOSHA guidelines.
Communicate with other departments as necessary.
Work overtime as required by workload and customer needs.
Travel up to 100% as assigned by management, including domestic and international travel.
Perform other duties as assigned by management.