Field Service Technician

BLM Group World Wide•Phoenix, AZ

27d

About The Position

The Field Service Technician works under the direct supervision of the Service Manager to install BLM equipment and perform preventive maintenance, troubleshooting, emergency repairs, and other service at customer sites. The role supports sales staff, helps resolve customer questions and issues promptly, maintains positive customer relationships, and demonstrates BLM GROUP software capabilities to customers. The technician documents work performed and future service needs and completes time sheets, service reports, installation forms, and expense reports accurately and on time. The position requires travel of up to 100%, including domestic and international travel by land or air as assigned by management. The technician must maintain a safe work environment and follow OSHA/MIOSHA guidelines, communicate with other departments as needed, and work overtime when required by workload and customer needs. The role also includes other duties assigned by management.

Requirements

High school diploma required.
Two to four years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Ability to use the Internet effectively.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to use electrical/electronic test and measurement equipment effectively.
Ability to understand, analyze, and resolve technical mechanical or electrical issues based on measured data.
Ability to read and comprehend technical information in equipment manuals or electronic media.
Ability to document technical data and steps taken to resolve equipment and product issues accurately.
Ability to communicate technical issues and resolution steps to the BLM corporate office.
Proven customer service skills focused on customer relationships.
Strong organization, verbal and written communication, and time management skills.
Ability to work effectively with minimal supervision and to identify whom to contact for technical assistance.
Ability to work effectively with team members at all levels and with customers at different levels.
Ability to meet the physical demands of the position, including lifting or moving 50 to 70 pounds and performing the listed physical activities.
Ability to travel domestically and internationally, by land or air, as required by management.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf laser machines, Amada Laser, Mazak laser, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and other equipment service at customer sites.
Document service performed and future service needs accurately.
Maintain excellent customer service and customer satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare time sheets, service reports, and installation forms accurately and on time.
Track expenses and complete expense reports accurately and on time.
Maintain a safe work environment and operate within OSHA/MIOSHA guidelines.
Communicate with other departments as necessary.
Work overtime as required by workload and customer needs.
Travel up to 100% as assigned by management, including domestic and international travel by land or air.
Perform other duties assigned by management.