Field Service Technician

Cogent•Tulsa, OK

32d•Onsite

About The Position

Cogent, Inc. is seeking an enthusiastic, dependable, and hardworking individual to join their field service team. This role is responsible for rotating equipment installation, service, and repair for customers. The position is based out of their Tulsa, Oklahoma facility. The company emphasizes that employees are owners and that success is shared within the team. This role is ideal for someone driven by technical passion, problem-solving skills, and a desire to help others.

Requirements

High school diploma or GED
Desire and ability to work in a fast-paced and continuously changing field
Ability to work overtime on short notice
High-level communication and organization skills, as well as a positive attitude towards customer service
Solid basic computer knowledge
Works well independently or with a team
Ability to manually lift and maneuver heavy objects, parts, equipment, and materials
Ability to work under little supervision
Customer-first attitude
Ability to work outdoors under extreme weather conditions
Adaptable and comfortable with changing environments and protocols, understanding that other duties might be required

Nice To Haves

Degree from a Technical or Vocational school in Mechanics or Electronics
Previous experience in installation, maintenance, and repair of submersible pumps or other rotating equipment generally found in water and wastewater facilities
Previous experience in the installation and repair of pumps and piping systems
Ability to learn and troubleshoot electrical control systems

Responsibilities

Service and maintain various types of rotating equipment typically found in the water and wastewater industry, working alone or as a team.
Work under tight deadlines in the field and/or service center.
Assist in planning, installation, repair, and troubleshooting of new or modified installations for mechanical and/or electrical systems.
Utilize technical repair reports to accurately document all aspects of the repair estimate, repair, and failure diagnosis, including part numbers, part descriptions, estimated labor hours, actual labor hours, and documentation of work performed to ensure customer satisfaction.
Work as an 'Emergency Responder' on a rotation as necessary.
Travel on short notice and work outside of normal business hours when necessary.
Uphold all safety practices and procedures as detailed in the company safety manuals.
Continuously learn about products, applications, technology, market conditions, and competitive advantages.