Field Service Technician

HITEC Power Protection•San Francisco, CA

27d

About The Position

The Field Service Technician performs preventive maintenance, troubleshooting, corrective maintenance, emergency service, installation, overhaul, and project-related field work on HITEC systems. The role involves electrical and mechanical inspections, basic generator and engine inspections, and first-line fault analysis, with complex issues escalated to designated technical support. Deep engine and generator repairs are performed by approved third-party vendors unless otherwise directed. The technician prepares for field assignments by reviewing job scope, procedures, parts, tools, personal protective equipment, documentation, travel plans, and customer requirements. They communicate job findings, status, delays, recommendations, and next steps to customer representatives within their authority, and represent HITEC professionally at customer locations. The position also requires accurate and timely completion of service reports and other documentation, adherence to safety, quality, JSOX, and internal reporting requirements, and maintenance of clean, organized work areas, vehicles, tools, equipment, and materials. The technician reports progress and issues to service leadership, supports vendor coordination when directed, assists colleagues and less experienced technicians, and performs other duties in support of the Service organization.

Requirements

High school diploma or equivalent required.
Valid driver's license required; must meet company driving requirements.
Ability and willingness to travel frequently, including on short notice when required.
Minimum 6 months to 2 years of related electrical or mechanical maintenance, field service, military technical, industrial equipment, or equivalent experience preferred; equivalent training and demonstrated capability may be considered.
Basic electrical background and/or mechanical knowledge required.
Ability to read and interpret basic single-line diagrams, schematics, drawings, and technical documents.
Ability to perform basic troubleshooting under moderate supervision.
Strong communication, reporting, and documentation skills.
Ability to work independently at remote customer sites with support and escalation resources available.
Ability to work flexible schedules including nights, weekends, holidays, extended shifts, emergency support, and on-call assignments as business needs require.
Ability to follow safety procedures while working around low- and medium-voltage equipment.

Nice To Haves

Technical associate degree, trade school, vocational training, military technical training, or equivalent field experience.
Experience with power generation equipment, generators, switchgear, controls, rotating equipment, industrial machines, or mission-critical systems.
Familiarity with PLC interfaces, SCADA/monitoring systems, schematics, electrical troubleshooting, and service reporting systems.
Prior customer-facing field service experience.
Demonstrated reliability, preparedness, initiative, professional communication, and willingness to learn.
Completion of HITEC Level 0 and Level 1 training or equivalent internal onboarding requirements.

Responsibilities

Execute assigned quarterly, semi-annual, and annual preventive maintenance on HITEC systems with moderate supervision or support as needed.
Perform electrical and mechanical inspections of rotating machine components, flywheels, couplings, sensors, batteries, filters, and cooling systems, including torque procedures and related service activities.
Perform basic generator and engine inspections, including meter testing, fluid checks, belt and hose checks, leak checks, and visual condition checks.
Support corrective maintenance, emergency service, installation, overhaul, and project-related field activities.
Prepare for jobs by reviewing the scope, procedures, parts, tools, PPE, documentation, travel plans, and customer requirements.
Perform basic electrical and mechanical troubleshooting using diagrams, schematics, drawings, procedures, diagnostic tools, and technical documentation.
Use monitoring, SCADA, PLC interfaces, QMS, logs, alarms, and operational status information to support troubleshooting, with or without helpdesk assistance.
Conduct first-line fault analysis and escalate complex issues to the HITEC Helpdesk, Senior Technician, Field Service Manager, or other designated support resources.
Troubleshoot methodically by verifying documentation and considering potential consequences before taking action; use appropriate tools and maintain workmanship quality.
Communicate findings, job status, delays, recommendations, and next steps clearly to onsite customer representatives within assigned authority.
Represent HITEC professionally at customer locations through conduct, appearance, preparedness, communication, and care for customer sites.
Complete service reports, checklists, photos, timecards, logs, expenses, and other required documentation accurately and within required timelines.
Follow HITEC documentation, JSOX, quality, safety, and internal reporting requirements.
Maintain clean and organized work areas, vehicles, tools, test equipment, and job materials.
Report daily progress, job quality, issues, risks, and completion status to the Field Service Manager or designated Service leadership.
Support vendor coordination by observing, documenting, and verifying assigned vendor activities when directed.
Support Level 1 technicians, peers, senior technicians, coordinators, vendors, and managers; contribute to onboarding and development of less experienced technicians through teamwork and knowledge sharing.
Contribute to a department-first culture and help resolve missed, delayed, or reassigned work professionally and without blame.
Perform other duties as assigned in support of the Service organization.