Field Service Technician - Albuquerque

Strong Technical Services • Albuquerque, NM

22d • Onsite

About The Position

The Field Service Technician provides customers with technical support and services for digital cinema equipment, including preventive maintenance, installation, site surveys, demand service, and emergency service. The position maintains and repairs cinema projection equipment, digital signage, sound systems, servers, power supplies, and related equipment. It also tests electronic components, diagnoses and resolves firmware and software issues, installs and tests electronic or digital equipment, and documents work activities and customer complaints. The role requires in- and out-of-market travel up to 70–80% of the time, as well as availability to work weekends, holidays, and on-call.

Requirements

• Associate degree or equivalent from a two-year college or technical program, or an equivalent combination of education and experience.
• Experience with electronics related to the Pro-AV market.
• Familiarity with computer and networking concepts and architecture.
• Strong attention to detail.
• Proficiency with Microsoft Office.
• Exceptional customer service skills.
• Valid state-issued driver's license.
• Ability to stand, sit, squat, and bend for periods of time.
• Excellent verbal and written communication skills.
• Comfort working in a high-stress, fast-paced environment with shifting priorities.
• Excellent time-management, organizational, and analytical skills.
• Self-starter able to identify and resolve issues.
• Ability to work successfully with a wide range of personnel within the organization.

Nice To Haves

• Experience with digital cinema equipment.

Responsibilities

• Perform maintenance on cinema projection equipment, digital signage, sound systems, servers, power supplies, and related equipment.
• Provide demand service to customers, determine support needs, and execute a support plan.
• Test electronic assemblies, components, and parts using appropriate test equipment.
• Examine equipment and assemblies for defects and replace defective components.
• Repair equipment and perform field testing.
• Resolve firmware and software issues.
• Direct investigations of customer complaints regarding product quality, tolerances, specifications, and delivered condition.
• Record and report information about production quality and the status and disposition of customer complaints and claims to appropriate personnel in production quality and sales departments.
• Install and test electronic or digital equipment.
• Record daily activities in Field Point, including work descriptions, expenses, hours, labor, and travel.
• Take ownership of work and perform other duties as assigned.
• Travel in and out of market up to 70–80% of the time; work weekends, holidays, and on-call as required.

Benefits

• Competitive compensation and benefits.
• 401(k) plan with employer match.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Company-paid disability insurance.
• Flexible Spending Account.
• Health Savings Account with up to $1,250 per year in employer contributions.
• Accident plan.
• Hospital indemnity plan.
• Critical illness plan.
• Company-paid and voluntary life insurance.
• Fun environment that fosters energy, creativity, and results.
• Highly collaborative and flexible working environment.
• Opportunities to work with industry leaders and experts.
• Investment in and use of the latest technologies.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree