Field Service Technician

HIROTEC AMERICA•Auburn Hills, MI

37d•Onsite

About The Position

HIROTEC America is more than just a global industry leader with worldwide sales in excess of 1.5 billion dollars and 32 facilities in 8 countries. HIROTEC is a company that is constantly changing and growing with its community. We believe there is always room for advancement in every aspect of a business. If it’s not broken, don’t fix it, improve it. Currently, we are seeking a Field Service Technician to become a part of the HIROTEC team.

Requirements

Must have a strong electrical and mechanical aptitude and great customer service skills.
Travel is required in this position; both domestically and internationally
A minimum of three to five years of related experience and/or training in Assembly Tooling
Knowledge of Hemming/Stamping
Ability to read engineering drawings
An understanding of Body-in-White system process
MS Office computer skills preferred.

Responsibilities

Plans, directs, and completes activities to ensure that goals or objectives of project(s) are accomplished within prescribed time frame and funding parameters by performing the following duties personally or through assigned manpower.
Travel to multiple customers facilities for Tech Support and Installation Supervision.
Request required manpower from Manufacturing and Supervise those Service Personnel in the field for all trades, robot programming, controls, inspection, and die tuning.
Responsible for the content of all field service reports, expense reports and customer approval at sites.
Customer contact and liaison at installation sites.
Assist in initiating invoicing for all billable hours.
Assist in providing spare parts to customers.
Maintain weekly roll up reports and monitor budget allotments at sites.
Field site inspections.