Field Service Technician

Duravant • Chicago, IL

29d • $30 - $50

About The Position

Marlen is seeking an energetic Field Service Technician to join its Lifecycle Services Team. Marlen designs and manufactures food processing equipment and systems, and its Lifecycle Services team provides equipment lifecycle management, including installation, start-up, maintenance, modernization, and customer support. Field Service Technicians travel to customer sites to service equipment throughout its lifecycle. The position involves installation, commissioning, emergency repair, technical support, preventive maintenance, audits, retrofits, and training. Technicians also perform mechanical and electrical modifications, including PLC programming and servo drive configuration, and meet with customer contacts to explain work scope and completed work. The role is based in Chicago, Illinois, with travel of up to 100% listed in the job details; the requirements describe extensive travel of approximately 80–90%, including overnight stays and some weekends. Occasional international travel may be required.

The position requires a strong mechanical and electrical background and PLC programming ability. The technician will work with mechanical, hydraulic, electrical, and pneumatic components; interpret technical information, schematics, and mechanical engineering documentation; and troubleshoot PLCs, HMIs, variable frequency drives, and servo drive motor systems. Experience with robotics and industrial robot applications is beneficial.

The role involves frequent sitting, standing, stooping, kneeling, bending, crouching, walking, driving, and using the hands to handle objects or controls. Occasional climbing and work at heights, overhead reaching, and lifting, pushing, or pulling up to 100 pounds may be required. The work environment includes moving mechanical parts, moderate cold and heat, usually moderate and sometimes high noise, and occasional exposure to fumes or airborne particles. Applicants must satisfactorily pass a background check, post-offer drug screen, and physical before employment.

Requirements

• High school education level is listed.
• A strong mechanical and electrical background is required.
• A solid understanding of PLCs and PLC programming is required.
• Must have a valid driver's license, a U.S. passport, and a good driving record.
• Must be able and willing to travel extensively, approximately 80–90% according to the requirements, including overnight stays and some weekends; occasional international travel may be required.
• Knowledge and experience with mechanical, hydraulic, electrical, and pneumatic components.
• Ability to interpret complex technical information, schematics, and mechanical engineering documentation.
• Knowledge of AB CompactLogix and other PLCs, including troubleshooting and modifications.
• Experience with AB PanelView and other HMI programming and troubleshooting.
• Variable Frequency Drive (VFD) parameter configuration and programming skills.
• Thorough understanding of servo drive motor systems and configuration.
• Analytical troubleshooting and problem-solving ability, including determining root causes.
• Must satisfactorily pass a background check, post-offer drug screen, and physical before employment.

Nice To Haves

• Associate or bachelor's degree in Mechatronics is desired.
• A degree in EE, EET, EECS, or Industrial Electronics is a plus.
• Experience with robotics and industrial robot applications is beneficial.

Responsibilities

• Perform field service calls at customer sites, including installation, commissioning, emergency repair, technical support, preventive maintenance, audits, retrofits, and training.
• Perform mechanical and electrical modifications, including PLC programming and servo drive configuration.
• Meet with customer contacts to explain job scope and work completed.
• Dismantle machines for refurbishment or relocation.
• Perform quality control tests on repaired equipment as needed.
• Achieve service delivery goals, including response time, first-time fix, and customer satisfaction rates.
• Participate in cross-training and cross-functional teams with other Duravant operating companies.
• Travel extensively to customer sites, including overnight travel and occasional international travel.

Benefits

• Overtime available.
• Shared company-paid premium health benefits with buy-up options.
• Health Savings Account (HSA) options.
• Company-paid telemedicine program.
• Company-paid long-term disability plan and basic life and AD&D insurance.
• 401(k) employer matching plan.
• Company discount program for employees and their families.
• Employee Assistance Program (EAP), including guidance on childcare, financial planning, and pet care.
• Opportunities for personal and professional growth.
• Participation in global Diversity, Equity, and Inclusion programs and community-supporting Doing Good initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED