Field Service Technician

BLM GROUP•Seattle, WA

26d

About The Position

The Field Service Technician performs new equipment installations, preventive maintenance, troubleshooting, and emergency repairs of BLM equipment at customer sites. Under the direct supervision of the Service Manager, the technician resolves customer issues and questions promptly while maintaining positive customer relationships. The role supports sales staff, demonstrates BLM GROUP software capabilities, documents service work and future service needs, and completes service, installation, time, and expense reports accurately and on time. The technician works within OSHA/MIOSHA guidelines and may travel up to 100% domestically and internationally, by land or air, as assigned. The position works primarily in manufacturing facilities, where noise may be moderate to loud, and occasionally in an office environment.

Requirements

High school diploma required.
Two to four years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Office, including Word, Excel, and Outlook, and ability to use the Internet effectively.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to effectively use electrical/electronic test and measurement equipment.
Ability to analyze and resolve technical mechanical or electrical issues using measured data.
Ability to read and understand technical information in equipment manuals or electronic media.
Ability to accurately document technical information and steps taken to resolve equipment and product issues.
Ability to communicate technical issues and resolutions to the BLM corporate office.
Demonstrated customer service skills focused on customer relationships.
Strong organization, verbal and written communication, time management, and problem-solving skills.
Ability to work effectively with minimal supervision and to identify appropriate sources of technical assistance.
Ability to work effectively as a team member with coworkers at all levels and with customers of varied roles and levels.
Ability to meet the role’s physical demands, including lifting or moving up to 50–70 pounds and performing activities such as standing, walking, climbing, kneeling, crouching, or crawling.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf, Amada, Mazak, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and other equipment service at customer sites.
Document service performed and identify future service needs.
Maintain excellent customer service and customer satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare time sheets, service reports, and installation forms accurately and promptly.
Track expenses accurately and submit expense reports on time.
Maintain a safe work environment and follow OSHA/MIOSHA guidelines.
Communicate with other departments as necessary.
Work overtime as required by workload and customer needs.
Travel up to 100% as assigned by management, including domestic and international travel by land or air.
Perform other duties as assigned by management.